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Smart Savings Hub
Find answers to our most frequently asked questions.
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- I just opened a savings account, what happens if I change my mind?
- How do I give notice on my savings?
- How do I close my savings account?
- What happens when the term on my Fixed Term pot ends?
- Can the interest rate on a Fixed Term pot change?
- How much can I save in a Fixed Term pot?
- Can I withdraw interest each month as income?
- How do I delete a savings pot?
- I don’t have the app, can I apply for a savings account?
- What's a Zopa savings account and is it right for me?
- Can I withdraw money from my Fixed Term pot early?
- What's a Fixed Term pot?
- Is my money protected?
- Why can’t I fund more than £250,000 into my Smart Saver?
- Will my savings interest rate change if I have the bonus easy access savings rate?
- What happens to the bonus rate if I don’t pay in £500 one month?
- When can I add money to my Fixed Term pot?
- Can I download a statement?
- How do I see my Cash ISA statement?
- When is interest paid?
- How do I add money to my savings?
- How do I delete a linked bank account?
- When can I withdraw my money?
- The app isn’t working, how can I view my savings and withdraw money?
- Which banks are compatible with instant bank transfers?
- What information do I need to switch to Biscuit?
- Can I keep my old account open while switching to Biscuit?
- How long does it take to switch to Biscuit?
- Does switching current accounts affect my credit score?
- Will my Direct Debits transfer automatically when I switch to Biscuit?
- I’ve been asked to upload documents to support my application, how should I do this?
- Can I save as a business?
- What documents might I need?
- How safe is my money? What is 'FSCS' protection?
- What happens if the account holder passes away?
- My tax residency has changed – what should I do?
- How do I add money to my Cash ISA?
- How can I get a Fixed Term Cash ISA?
- What's a Cash ISA?
- How do I close my Cash ISA?
- How do I see my Cash ISA statement?
- What's a flexible ISA?
- Can I access my Fixed Term Cash ISA pot before the term ends?
- Why do I have multiple ISA pots?
- What happens if I go over the annual ISA allowance?
- How much is my ISA allowance?
- What's the difference between a Fixed Term Cash ISA and an Easy Access Cash ISA?
- What happens when a Fixed Term ISA pot ends?
- Can you withdraw money from a Fxed Term ISA pot?
- Why has my Cash ISA auto-save moved to my Primary pot?
- Can I withdraw interest each month as income?
- How do I delete a savings pot?
- What happens if I miss a month of the ISA Builder Challenge?
- What is a personal savings allowance?
- What does tax-free mean?
- How do Cash ISAs work?
- Can I transfer an ISA with another provider into my Zopa Cash ISA?
- How do I cancel my ISA transfer?
- Can I transfer my Zopa Cash ISA to another provider?
- Do I need to open a Zopa Cash ISA before I transfer my old ISA to Zopa?
- What's the minimum amount I can transfer from another provider to my Zopa Cash ISA?
- What type of ISA can I transfer to Zopa?
- Can I keep my flexible allowance when transferring an ISA?
- Why am I getting an error message when I'm trying to complete an ISA transfer in form?
- How do ISA transfers work for Fixed Term Cash ISAs?
- Why do I have multiple ISA pots?
- Can I change how my money is split?
- Can I change my monthly amount?
- Can I perform an Additional Permitted Subscriptions (APS) transfer?
- Why can't I see my ISA provider on the list?
- Can I transfer multiple ISAs to Zopa?
- How long does an ISA transfer take?
- Can I transfer part of my ISA to Zopa?
- How do I skip, adjust or cancel auto-saves?
- What is auto-save and how do I set it up?
- How do I add money to my savings?
- Why has my Cash ISA auto-save moved to my Primary pot?
- Why can't I see the auto-save feature?
- How do I open a Fixed Term Savings account?
- How do I close my Fixed Term Savings account?
- Where can I find and download my Statement of Account?
- What happens when my Fixed Term Savings account ends?
- How do I move money from my holding account to another Zopa savings account?
- Can I withdraw my money before the end of the term?
- Why do you need to verify my identity?
- How do I see if my bank account has been verified by Zopa?
- How do I verify my linked bank account?
- Why do you need to verify my bank account?
- I’ve been asked to upload documents to support my application, how should I do this?
- What documents might I need?