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Smart Savings Hub
Find answers to our most frequently asked questions.
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- I just opened a Smart Saver, what happens if I change my mind?
- Is a Smart Saver account right for me?
- What's a Fixed Term pot?
- What's a Smart Saver?
- Can I withdraw interest each month as income?
- Why can’t I fund more than £250,000 into my Smart Saver?
- Will my savings interest rate change if I have the bonus easy access savings rate?
- What happens to the bonus rate if I don’t pay in £500 one month?
- Can I get the 4.75% AER easy access savings offer?
- How do I close my Smart Saver?
- How do I delete a savings pot?
- What is 'Boost' and when can I access my savings?
- I don’t have the app, can I apply for a Smart Saver?
- How do I give notice on my savings?
- When is interest paid?
- How do I see my Smart ISA statement?
- Can I download a statement?
- How long do money transfers take?
- How do I pay into my Smart Saver?
- The app isn’t working, how can I view my savings and withdraw money?
- When can I withdraw my money?
- How do I delete a linked bank account?
- Which banks are compatible with instant bank transfers?
- I’ve been asked to upload documents to support my application, how should I do this?
- What's a Smart Savings Hub?
- Can I save as a business?
- What documents might I need?
- Can I open a joint account?
- How safe is my money? What is 'FSCS' protection?
- Is Biscuit right for everyone?
- What happens if the account holder passes away?
- My tax residency has changed – what should I do?
- How do I put money into my Smart ISA?
- What happens if I go over the annual ISA allowance?
- How do I close my Smart ISA?
- What's a Smart ISA?
- Why do I have multiple ISA pots?
- How do I see my Smart ISA statement?
- Can I withdraw interest each month as income?
- How can I get a Fixed Term ISA?
- Can I access my Fixed Term ISA pot before the term ends?
- What's a flexible ISA?
- How do I delete a savings pot?
- Why has my Smart ISA auto-save moved to my Primary pot?
- Why is the 'Move money' button in my Smart ISA pot greyed out?
- I just opened a Smart ISA, what happens if I change my mind?
- How long do I have to deposit money into my Fixed Term ISA pot?
- What happens when the fixed term on my ISA pot comes to an end?
- Can I withdraw from my Smart ISA pots?
- What's an ISA declaration and why do I need to sign it?
- Why am I getting an error message when I'm trying to complete an ISA transfer in form?
- Can I perform an Additional Permitted Subscriptions (APS) transfer?
- How do I cancel my ISA transfer?
- Can I keep my flexible allowance when transferring an ISA?
- How do ISA transfers work for Fixed Term ISAs?
- Why do I have multiple ISA pots?
- What type of ISA can I transfer to Zopa?
- Why can't I see my ISA provider on the list?
- Can I transfer a ISA with another provider into my Smart ISA?
- What's the minimum amount I can transfer from another provider to my Smart ISA?
- Can I transfer multiple ISAs to Zopa?
- Do I need to open a Smart ISA before I transfer my old ISA to Zopa?
- How long does an ISA transfer take?
- Can I transfer part of my ISA to Zopa?
- Why was my ISA transfer request cancelled due to my National Insurance number?
- Can I transfer my Smart ISA to another provider?
- How do I pay into my Smart Saver?
- What is auto-save and how do I set it up?
- How do I skip, adjust or cancel auto-saves?
- Why can't I see the auto-save feature?
- Why has my Smart ISA auto-save moved to my Primary pot?
- How do I close my Fixed Term Savings account?
- Where can I find and download my Statement of Account?
- What happens when my Fixed Term Savings account ends?
- How do I open a Fixed Term Savings account?
- How do I move money from my holding account to another Zopa savings account?
- Can I withdraw my money before the end of the term?
- Why do you need to verify my identity?
- How do I see if my bank account has been verified by Zopa?
- How do I verify my linked bank account?
- Why do you need to verify my bank account?
- I’ve been asked to upload documents to support my application, how should I do this?
- What documents might I need?