Smart Savings Hub
Find answers to our most frequently asked questions.
All
- Is a Smart Saver account right for me?
- Why can’t I fund more than £250,000 into my Smart Saver?
- How much can I save?
- What is 'Boost' and when can I access my savings?
- How do I open a Smart Saver?
- How do I close my Smart Saver?
- What's a Smart Saver?
- Can I withdraw interest each month as income?
- How do I cancel my auto-save?
- I just opened a Smart Saver, what happens if I change my mind?
- I don’t have the app, can I apply for a Smart Saver?
- How do I give notice on my savings?
- Can the interest rate change?
- Can I download a certificate of interest?
- Can I download a statement?
- Do I have to pay tax on my interest?
- When is interest paid?
- How do you calculate interest and why does it sometimes not add up?
- The app isn’t working, how can I view my savings and withdraw money?
- Which banks are compatible with auto-save?
- Which banks are compatible with instant bank transfers?
- How do I delete a linked bank account?
- Why do you need to verify my bank account?
- When can I withdraw my money?
- How do I edit my auto-save?
- How do I pay into my Smart Saver?
- Why is my bank not recognising Zopa when I try to pay into my Smart Saver?
- How do I set up auto-save?
- Why can't I see my linked bank account when I add money via instant bank transfer?
- How do I see if my bank account has been verified by Zopa?
- How long do money transfers take?
- Why can't I see the auto-save feature?
- How can I check my auto-save details?
- It's been over 2 hours and my payment still hasn't arrived, why?
- What is auto-save?
- Why did I receive more money than I withdrew?
- What’s the maximum amount I can transfer via auto-save monthly?
- What’s the maximum amount I can transfer via auto-save weekly?
- What's the maximum amount I can save within the Smart Savings Hub?
- How do I verify my linked bank account?
- I’ve been asked to upload documents to support my application, how should I do this?
- What's a Smart Savings Hub?
- What does 'AER' mean?
- When do I start earning interest?
- Why do you need to see a bank statement?
- Why do you need to verify my identity?
- What documents might I need?
- I’m a U.S. citizen or tax resident outside of the UK - can I open an account with you?
- What do you mean by ‘tax resident’?
- The app isn’t working, how can I view my savings and withdraw money?
- What does AER mean?
- Can I open an account by post?
- If you don't have a branch how do I get help?
- Can I save as a business?
- Can I open a joint account?
- Are there any fees to pay?
- What happens if the account holder passes away?
- Can I set up Power of Attorney on a Zopa account?
- My tax residency has changed – what should I do?
- How do I make a complaint about my Zopa product?
- What happens to my money when I save with Zopa?
- How safe is my money? What is 'FSCS' protection?
- How do I put money into my Smart ISA?
- Is Zopa’s Smart ISA flexible?
- What's a Smart ISA?
- Am I eligible to open a Smart ISA?
- I've already paid into an ISA this tax year, can I still open a Smart ISA?
- Can I transfer in an ISA balance that'll take me over the maximum balance?
- Why is the 'Move money' button in my Smart ISA pot greyed out?
- How much can I save in a Smart ISA?
- I haven't hit my ISA allowance yet, why can't I fund more?
- I just opened a Smart ISA, what happens if I change my mind?
- How long do I have to deposit money into my Fixed Term ISA pot?
- How do I close my Smart ISA?
- Does the Smart ISA have a minimum deposit?
- How do I open a Smart ISA?
- Can I access my Fixed Term ISA pot before the term ends?
- How do I see my Smart ISA statement?
- What happens when the fixed term on my ISA pot comes to an end?
- I want to transfer my Zopa Smart ISA to a different provider. If I haven't put any money into my Zopa Smart ISA yet, do I still need to do an ISA transfer?
- This tax year I've added more than £20,000 across both the ISA I'm transferring in and my Smart ISA, what does this mean?
- What's the annual ISA allowance and when does it reset?
- Can I transfer my flexible Smart ISA to another provider and keep my flexible allowance?
- Can I transfer my flexible cash ISA to Zopa's Smart ISA and keep my flexible allowance?
- Why do I have multiple ISA pots?
- Why is there an Access ISA pot called 'Transfer in' in my Smart Savings Hub?
- Can I transfer a cash ISA with another provider into my Smart ISA?
- Why can't I see my ISA provider on the list?
- Can I transfer a fixed term ISA into my Zopa Smart ISA before the term has ended?
- Can I transfer part of my ISA to Zopa?
- Can I transfer multiple ISAs to Zopa?
- Why am I getting an error message when I'm trying to complete an ISA transfer in form?
- Can I transfer my Smart ISA to another provider?
- How long does a cash ISA transfer take?
- Do I need to open a Smart ISA before I transfer my old cash ISA to Zopa?
- I want to transfer a cash ISA with another provider to a Zopa Smart ISA. If I haven't put any money into my old cash ISA yet, do I still need to do an ISA transfer?
- Can I transfer a Fixed Term ISA pot out of Zopa before the term has ended?
- I want to transfer my Fixed Term ISA to Zopa when the term ends, can I give transfer instructions before then?
- What is an ISA transfer?
- How do I cancel my ISA transfer out?
- How do I cancel my ISA transfer in?
- I have 20 pots in my Smart Savings Hub, why can't I transfer in my cash ISA?