By doing things the Zopa-way, we make money work better for our customers.
Here’s how we got here.
In June 2020, we launched Zopa bank. Taking this step has meant we’ve been able to continue to change the way financial services are done. We’ve taken our 16 years of tech know-how, customer understanding and money expertise and used them to create simple, fair and honest financial products that work better for customers.
We do this by listening to what our customers don’t like about finance and doing the opposite. That’s why we never hide fees and have binned the charges that punish customers for doing the right thing – like paying a loan back early. It’s also why we like to keep things so simple that customers can open a fixed term savings account in the time it takes to brew a tea.
But we’re not just fixing what’s broken, we’re also here to create totally new ways of doing things, like our credit card designed to give customers complete control of their spending, or our Borrowing Power tool, offering tailored tips on how customers can improve their financial situation.
Shaking things up like this is in our DNA. In 2005, we built the first ever peer-to-peer lending company, giving people access to simpler, better value loans and investments. Today, our bank and our P2P business run alongside each other, both focused on making things fairer, easier and better for our customers.
We got to where we are today by constantly listening and learning from our customers’ feedback and striving to remain flexible to meet their needs. During our 16 years of lending we’ve been able to make money work better for over half a million people across the UK, lending out £6 billion and learning from every pound and every customer.
We’re proud to have delivered positive returns to our investors through both the 2008 recession and the pandemic, to have delivered a service which is rated excellent on Trustpilot and to have built a bank which we believe can challenge expectations and help many more customers reach their financial goals.
"Our bank will allow us to give more people a better experience with their finances by introducing more simple and fair products"
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