Modern slavery

Modern slavery statement 2018


At Zopa, we want to make money simple and fair for everyone. We like to do the right thing and are committed to operating responsibly, respecting others and following high moral standards.

We will not tolerate any form of modern slavery in our business. We’re all humans after all and believe that everyone should be treated with care and respect.

Why do we need to make a statement?

We like to be transparent – we want our customers to feel secure when doing business with us. The U.K. Modern Slavery Act of 2015 requires us to publish a statement each year to show you, our customers, just how we actively prevent modern forms of slavery and human trafficking from taking place in our operations and supply chains.

Our business – the FeelGood Money™ company

We've always preferred to do things differently. To make money fair. To shake finance up.

In 2005 we built the first ever peer-to-peer lending company to give people access to simpler, better-value loans and investments. Since then we've helped hundreds of thousands of customers to take the stress out of money by building our business on honesty, transparency and trust. And, we've helped more than 60,000 people lend over £4 billion to our UK consumers.

We are so passionate about doing the right thing for customers that we co-founded the Peer to Peer Finance Association (P2PFA) and lobbied hard for more regulation across the peer-to-peer sector (which we got in 2014). In 2017, we became the first major peer-to-peer lender to offer an Innovative Finance ISA (IFISA) in response to customer demand.

In 2005, we created something new. And, in 2019, we'll do it again when we add a bank: a new kind of bank, where we're driven by what you need. Our bank will allow us to bring a greater range of smart, ethical finance products to even more people.

Our structure

Zopa is made up of over 400 lovely employees. We’re based in the UK and Spain, in sunny Barcelona and not so sunny London. You can find our registered office at 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG – give us a beep if you’re passing.

We’re authorised and regulated by the Financial Conduct Authority, and we’re entered on the Financial Services Register under number 800542.

Our policies

We want to do everything in our power to ensure our business is responsible, honest and respectful. As such, we follow certain policies:

  • We’ve developed a series of procurement procedures. We use a comprehensive and risk based due diligence process before any new contract starts and this process continues there after to keep things on track.
  • We’ve set up a whistle blowing procedure to make it easier for staff to raise concerns about any kind of wrongdoing or violation.
  • We also have strict policies about conflict of interest, anti bribery and corruption, anti money laundering and counter terrorist financing and data protection.
  • Over the next 12 months we’ll enhance our risk assessment process. And, this will look directly at our supply base.

Our supply chains

All of our suppliers are based in the UK, Spain and US. We don’t tolerate modern forms of slavery and human trafficking and we expect the companies we work with to respect human rights and promote similar principles in their own supply chains. As such, we will only work with suppliers who are equally committed.

This statement has been approved by the Board of Zopa Group Limited on Thursday 11 October 2018 and will be reviewed at least annually.

Jaidev Janardana, CEO

We’re here to help

Monday to Thursday (8am to 8pm), and Friday (8am to 5pm).

We can't take applications over the phone.

UK residents only. Calls may be monitored or recorded.

020 7580 6060 for loans

020 7291 8331 for investments