What happens if the account holder passes away?
Updated 9 months ago
In the event an account holder passes away, we will always strive to make the process for managing the account as simple as possible.
To make any changes, such as early closure or withdrawals once the fixed term is complete, we’re legally required to obtain a certified copy of the death certificate and the Grant of Probate in the UK or Grant of Confirmation in Scotland.
Our customer services team know what’s required to get these and can run you through this process.
Call us020 7291 8331
Our helpful agents are on hand to support you.
We’re here Monday to Friday 9am - 6pm and Saturday 9am - 5:30pm
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