I’ve been asked to upload documents to support my application, how should I do this?
Updated about 1 month ago
When opening a savings product with us, we may ask for some supporting documentation. You can find out how to provide this below.
If you're applying for a Smart Saver or Smart ISA
Please login to your Zopa mobile app and go to your Savings application. Here, you’ll see a request to upload your documents and instructions on how to do this.
Once you’ve uploaded your documents, they’ll be reviewed by our team within 3 working days. We’ll then confirm the next steps to finish setting up your Zopa savings account.
If you need to upload documents to validate your bank account
Before you’re able to start paying into your Zopa savings product, we may ask you to provide us with a bank statement so that we can validate your bank details. You can find out how to do this below.
If you have a Smart Saver or Smart ISA
Please login to your Zopa mobile app and select your savings product. You’ll find a Manage button on the top right-hand corner, which will take you to a new page where you’ll see Linked accounts.
Next to any bank accounts that need validating, there’ll be a Verify button. Please click this and follow the steps provided.
Our team will review your bank statement(s) within 3 working days. We’ll let you know once you can start saving into your Zopa account.
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