If we've asked you to provide additional documents to confirm your identity or verify your bank account, here's how to do it:

To verify your identity: 

  1. If we need you to provide additional documentation to verify your identity, you'll see a Documents required message next to your Smart Savings Hub in the Zopa app.

  2. Click into this and you'll be taken to a screen that says Your documents.

  3. From there, simply follow the instructions to upload the required documents.

  4. Once you've done this, we'll aim to get back to you within 2–3 working days to confirm whether we've been able to successfully verify your identity or whether we need anything else from you.

To verify your linked bank account:

  1. Open the Zopa app and head to your Smart Savings Hub.

  2. Tap Manage in the top right corner, and then click Linked Accounts.

  3. Click Verify for the bank account you want to use and then follow the instructions to upload a recent bank statement (dated within the last 3 months).

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