Loans
Find answers to our most frequently asked questions.
I already have a Zopa loan
- If I take out a new loan, how much of my early repayment charge will be refunded?
- How are my loan repayments calculated?
- Does Zopa offer payment holidays?
- I'm struggling with my repayments. What should I do?
- Can I extend my loan term?
- Can I top up my loan?
- What is the bereavement process at Zopa?
- Can I borrow more?
- How can I get a settlement quote and statement?
- I’m looking to borrow more or consolidate an existing loan, am I able to?
- If I settle my loan early or make an extra repayment, will my Direct Debit still be taken?
- What is an early settlement quote?
- Why has my Direct Debit been taken even though I've already settled my loan?
- What's an early settlement quote?
- How do I close my Zopa loan or car finance?
- Why do I need to set up SMS two-factor authentication?
- How do I set up SMS two-factor authentication?
- What can I do if I'm not receiving SMS verification codes for two-factor authentication?
- Why has my repayment amount changed?
- Why was an extra repayment taken after my settlement?
- Can I consolidate my Zopa loans?
- Can I have more than one Zopa loan?
- What's the Direct Debit Guarantee?
- How do I set up a standing order to Zopa?
- Can I make extra repayments towards my loan?
- Do I pay the same amount of interest each month over the course of my loan?
- What are the Loan Conditions?
- I can't see the extra repayment feature in my account - why?
- What happens in the event of a borrower's death?
- How do I find out my unique reference number?
- Can I change my repayment day?
- Can I change my bank details?
- Can I change my repayment amount?
- I missed a repayment. What should I do?
- Can I pay off my Zopa loan early?
- What's an early repayment charge?
