I'm struggling with my repayments. What should I do?
Updated 5 months ago
If you’ve missed a loan repayment or are about to, the best thing you can do is to contact us. There are things we can do to try and get you back on track.
For example, we can chat about setting up a payment plan until you’re in a better place.
It’s always better to take action early – the sooner you speak to us, the sooner we can minimise the impact on your credit file.
Call us020 3770 5960
Our helpful agents are on hand to support you.
We’re here Monday to Thursday 8am - 8pm and Friday 8am - 5.30pm
We aim to answer in 2 days.
Free impartial financial advice is on hand
There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.
PayPlan0800 280 2816
Monday to Friday 8am-8pm or Saturday 9am-3pm.
StepChange0800 138 1111
Monday to Friday 8am-8pm or Saturday 8am-4pm.
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