I'm struggling with my repayments. What should I do?

Updated 1 year ago

If you’ve missed a loan repayment or are about to, the best thing you can do is to contact us. There are things we can do to try and get you back on track.

For example, we can chat about setting up a payment plan until you’re in a better place.

It’s always better to take action early – the sooner you speak to us, the sooner we can minimise the impact on your credit file. 

Free impartial financial advice is on hand

There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.


0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.


0800 138 1111

Monday to Friday 8am-8pm or Saturday 8am-4pm.

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