I'm struggling with my repayments. What should I do?

Updated 1 week ago

Whether it’s an unexpected expense or the rising cost of living, we understand that sometimes you can end up struggling with your loan or credit card payments through no fault of your own. Here’s what you can do if you find yourself in this situation.

Find what’s affordable

Using this budgeting tool can help us to work out what level of payment would be affordable for you going forward. By adding your details, we’re able to look for solutions personalised to your individual circumstances. Just hit this link and create an account to get started. Once you’ve completed the form, we’ll be in touch to discuss your options.

Talk to us

Our specially trained team are on hand to run you through the options available to you. You can find the best way to reach them here, or check out our FAQ for more detail.

Others who can help

We’re not able to provide debt advice, but there are others who can. Organisations, such as PayPlan, give free, impartial and confidential advice and contacting them won’t impact your credit score.

To contact PayPlan, you can call them on 0800 280 2816, Monday to Friday 8am-8pm or Saturday 9am-3pm or request a call back.

Call us

020 3770 5960

Our helpful agents are on hand to support you.

We're here Monday to Friday 8am-8pm

Free impartial financial advice is on hand

We’re not able to provide debt advice, but there are others who can. Organisations, such as PayPlan, give free, impartial and confidential advice and contacting them won’t impact your credit score.

PayPlan

0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.

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