I'm struggling with my repayments. What should I do?

Updated a month ago

If you’ve missed a loan repayment or are about to, the best thing you can do is to contact us. There are things we can do to try and get you back on track.

For example, we can chat about setting up a payment plan until you’re in a better place.

It’s always better to take action early – the sooner you speak to us, the sooner we can minimise the impact on your credit file. 

Simply click here, fill in your details and one of the team will be in touch.

Free impartial financial advice is on hand

There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.

National Debtline
0800 808 4000

Monday to Friday 9am-8pm.

Stepchange
0800 138 1111

Monday to Friday 8am-8pm or Saturday 8am-4pm.

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