I missed a repayment. What should I do?
Updated 1 month ago
Life happens. Sometimes we forget things, or our finances don’t run as planned.
If you miss a payment, you can get caught up online anytime by debit card. If you're a loan or car finance customer, you won’t be charged more for paying late. For credit card customers, there's a £12 missed payment fee.
To make your payment, sign into your Zopa account and follow the instructions on screen. If you have a loan, you can also call us and pay by Direct Debit or debit card.
Please be aware if you don’t make your full contractual payment, we’ll need to report this to credit reference agencies. This could make it harder to obtain credit in the future.
If you don’t think you can make your full payment, or you missed a repayment because you're struggling to keep up, please head to our dedicated FAQ.
Call us020 3770 5960
Our helpful agents are on hand to support you.
We're here Monday to Friday 8am-8pm
We aim to answer in 2 days.
Free impartial financial advice is on hand
There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.
PayPlan0800 280 2816
Monday to Friday 8am-8pm or Saturday 9am-3pm.
StepChange0800 138 1111
Monday to Friday 8am-8pm or Saturday 8am-4pm.
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