I missed a repayment. What should I do?

Updated 2 weeks ago

Life happens. Sometimes we forget things, or our finances don’t run as planned.

If you miss a payment by mistake, you can pay online anytime by Direct Debit or a Debit Card. Just sign into your Zopa account and follow the instructions on screen.

You can also call us on 020 3770 5960 and pay by Direct Debit or Debit Card. Lines are open Monday to Thursday 9am-5.30pm, Friday 9am-4pm.

If you missed a repayment because you're struggling to keep up, the most important thing is to talk to us. We can help you get back on track. Call us on the number above, asap, or email repayments@zopa.com

Struggling with your loan?

There are some amazing organisations that provide free, impartial, confidential debt advice. They can even talk to us on your behalf.

  • National Debtline – call 0800 808 4000, Monday to Friday 9am-8pm
  • StepChange – call 0800 138 1111, Monday to Friday 8am to 8pm or Saturday 8am to 4pm

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