I missed a repayment. What should I do?
Updated 11 months ago
Life happens. Sometimes we forget things, or our finances don’t run as planned.
If you miss a payment by mistake, you can pay online anytime by Direct Debit or a Debit Card. Just sign into your Zopa account and follow the instructions on screen.
You can also call us and pay by Direct Debit or Debit Card.
If you missed a repayment because you're struggling to keep up, the most important thing is to talk to us. We can help you get back on track.
Call us020 3770 5960
Our helpful agents are on hand to support you.
We’re here Monday to Thursday 8am - 8pm and Friday 8am - 5.30pm
We aim to answer in 2 days.
Free impartial financial advice is on hand
There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.
PayPlan0800 280 2816
Monday to Friday 8am-8pm or Saturday 9am-3pm.
StepChange0800 138 1111
Monday to Friday 8am-8pm or Saturday 8am-4pm.
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