I missed a repayment. What should I do?

Updated 1 year ago

Life happens. Sometimes we forget things, or our finances don’t run as planned.

If you miss a payment by mistake, you can pay online anytime by Direct Debit or a Debit Card. Just sign into your Zopa account and follow the instructions on screen.

You can also call us and pay by Direct Debit or Debit Card.

If you missed a repayment because you're struggling to keep up, the most important thing is to talk to us. We can help you get back on track.

Free impartial financial advice is on hand

There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.


0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.


0800 138 1111

Monday to Friday 8am-8pm or Saturday 8am-4pm.

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