I missed a repayment. What should I do?
Updated 6 months ago
Life happens. Sometimes we forget things, or our finances don’t run as planned.
If you miss a payment by mistake, you can pay online anytime by Direct Debit or a Debit Card. Just sign into your Zopa account and follow the instructions on screen.
You can also call us and pay by Direct Debit or Debit Card.
If you missed a repayment because you're struggling to keep up, the most important thing is to talk to us. We can help you get back on track.
Call us
020 3770 5960Our helpful agents are on hand to support you.
We’re here Monday to Thursday 8am - 8pm and Friday 8am - 5.30pm
Email us
repayments@zopa.comWe aim to answer in 2 days.
Free impartial financial advice is on hand
There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.
National Debtline
0800 808 4000Monday to Friday 9am-8pm.
Stepchange
0800 138 1111Monday to Friday 8am-8pm or Saturday 8am-4pm.
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