I missed a repayment. What should I do?

Updated 5 months ago

Life happens. Sometimes we forget things, or our finances don’t run as planned.

If you miss a payment, you can get caught up online anytime by debit card. If you're a loan or car finance customer, you won’t be charged more for paying late. For credit card customers, there's a £12 missed payment fee.

To make your payment, sign into your Zopa account and follow the instructions on screen. If you have a loan, you can also call us and pay by Direct Debit or debit card.

Please be aware if you don’t make your full contractual payment, we’ll need to report this to credit reference agencies. This could make it harder to obtain credit in the future.

If you don’t think you can make your full payment, or you missed a repayment because you're struggling to keep up, please head to our dedicated FAQ.

Call us

020 3770 5960

Our helpful agents are on hand to support you.

We're here Monday to Friday 8am-8pm

Free impartial financial advice is on hand

We’re not able to provide debt advice, but there are others who can. Organisations, such as PayPlan, give free, impartial and confidential advice and contacting them won’t impact your credit score.

PayPlan

0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.

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