What happens in the event of a borrower's death?

Updated 2 weeks ago

Here’s the step-by-step process that Zopa goes through in the event of a borrower’s death:

  1. Once Zopa is informed by either the next of kin or a 3rd party that the customer is deceased, all collections activity is paused whilst we wait to receive the original death certificate or a solicitor-certified copy of the death certificate. (Please note we cannot accept electronic copies.)
  2. Once we’ve received the original death certificate or the solicitor-certified copy, the loan is cancelled and we inform the Credit Reference Agencies (Equifax, TransUnion and Experian) of the customer’s death.
  3. We will then discuss payment of the loan from the deceased customer’s estate with the executor, next of kin or 3rd party.

Our team is available to support you at any stage of this.

Free impartial financial advice is on hand

There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.

National Debtline
0800 808 4000

Monday to Friday 9am-8pm.

Stepchange
0800 138 1111

Monday to Friday 8am-8pm or Saturday 8am-4pm.

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