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Find answers to our most frequently asked questions.
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- Why has my repayment amount changed?
- I'm struggling with my repayments. What should I do?
- Will my Direct Debit still be taken if I make an extra payment or settle my personal loan?
- Can I borrow more or consolidate an existing loan?
- What's an early settlement quote and how can I get one?
- What's an early repayment charge?
- Can I change my repayment amount?
- Does Zopa offer payment holidays?
- How are my loan repayments calculated?
- Why was an extra repayment taken after my settlement?
- Can I have more than one Zopa loan?
- What's the Direct Debit Guarantee?
- How do I set up a standing order to Zopa?
- Can I make extra repayments towards my loan?
- I can't see the extra repayment feature in my account - why?
- What happens in the event of a borrower's death?
- How do I find out my unique reference number?
- Can I change my repayment day?
- Can I change my bank details?
- Can I pay off my Zopa loan early?
- How quickly could I get the money?
- How do I cancel my loan application?
- Why was my loan application declined? What happens next?
- What can I use a Zopa loan for?
- How do I apply for a Zopa loan?
- I've been asked to contact Zopa about my loan application, when and how should I do this?
- When will I hear if I’ve been approved?
- Where can I see the status of my loan application?
- How much can I borrow and for how long?
- I’m on disability benefits: can I apply for a Zopa loan?
- Who can get a Zopa loan?
- Does Zopa offer joint loans?
- Can I extend my loan term?
- How do I close my Zopa loan or car finance?
- Can I top up my loan?
- How do I manage my loan?
- If I take out a new loan, how much of my early repayment charge will be refunded?
- I’ve been asked to upload documents to support my application, how should I do this?
- I'm self-employed, what documents should I upload?
- What happens to my documents once I’ve uploaded them?
- How can I get a bank statement?
- Why do I need to provide documents?
- I think I’ve been a victim of fraud
- How do I set up SMS two-factor authentication?
- What are the Loan Conditions?