How do I cancel my loan application?
Updated 2 years ago
Change of heart? No problem. You can cancel your application before we give you a decision on your loan - and up to 14 days afterwards, if your loan is approved.
How to cancel before we've given you a decision:
If you haven't submitted your application yet, you can cancel your loan online from your Zopa account. You won't have to pay any fees or interest.
If your application is 'in review', you'll need to contact us via chat or in the app. You won't have to pay any fees or interest.
How to cancel after we've given you a decision:
You have a window of 14 days after your loan was approved to let us know if you'd like to cancel by sending us a message via chat or in the app.
This next bit is important:
- If the money has already been transferred to your bank account, you'll need to repay it within 30 days from the date you told us you want to cancel. You won't have to pay the origination fee, and we won't charge you any interest.
- If you don't repay the loan within 30 days after notifying us that you want to cancel, you will be deemed to have accepted the loan. This means our normal terms and conditions will apply. So if you decide to repay early, you'll have to pay back the full loan amount, including any interest and the origination fee.
For full details of our cancellation policy, see section 12 in our Loan Conditions.
Call us020 7580 6060
Our helpful agents are on hand to support you.
We’re here Monday to Friday 8am - 8pm and Saturday and Sunday 9am - 5:30pm
Free impartial financial advice is on hand
There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.
PayPlan0800 280 2816
Monday to Friday 8am-8pm or Saturday 9am-3pm.
StepChange0800 138 1111
Monday to Friday 8am-8pm or Saturday 8am-4pm.
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