Please view our FAQs for any questions you have about Zopa.
Alternatively, get in touch using our helpline or any of the details below.
Quick contact form
Our customer services team are here to help Monday to Thursday (9am to 5:30pm), and Friday (9am to 5pm).
If you are looking to take out a loan, or already have a Zopa loan, please call 020 7580 6060. We can't take loan applications over the phone.
If you are looking to lend your money, or are already a Zopa lender, please call 020 7291 8331.
Calls may be monitored or recorded.
Alternatively, you can email us at email@example.com, or write to us at:
90 Fetter Lane
If you want to make a formal complaint you can write to us either by email or post, using the contact details above. Please include brief details of your complaint and your account reference. We will acknowledge your complaint within one business day and investigate and send you an initial response. This should take no longer than five business days.
Our full complaints procedure is outlined in our Principles