You might find the info you need in our frequently asked questions:
Alternatively, get in touch using our helpline or any of the details below.
Quick contact form
Our customer services team are here to help Monday to Thursday (9am to 5:30pm), and Friday (9am to 5pm).
If you are looking to take out a loan, or already have a Zopa loan, please call 020 7580 6060. We can't take loan applications over the phone.
If you are looking to lend your money, or are already a Zopa lender, please call 020 7291 8331.
Please note that calls may be monitored or recorded and we can take calls from UK residents only.
You can also email us at firstname.lastname@example.org, or write to us at: Zopa Ltd. 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG.
- If you want to make a complaint about the Loan Contract or Zopa you can email email@example.com with brief details of your complaint and your account reference. Zopa will acknowledge your complaint within one business day. Zopa will then investigate and send you an initial response. This should take no longer than three business days.
- We will keep you informed of our investigations and will aim to resolve the matter within four weeks of receiving your complaint.
- If within eight weeks after receiving a complaint we are still not able to resolve the matter, we will send you a final response. If you don’t agree with our final response you may refer your complaint to the Financial Ombudsman Service, who can be contacted by telephone on 0800 023 4567 or at www.financial-ombudsman.org.uk. You also have the right to make a complaint directly to the Financial Ombudsman Service.
- If you wish to make a complaint about Zopa Repayment Protection (which we no longer sell and have not sold since April 2008), you should follow the complaints procedure outlined in the policy documentation. If you complain to us about the policy, we will refer you to the product provider.