How can we help?

Our team of helpful humans are on hand. They live by the Treating Customers Fairly guidelines.

Our help centre has the answers to our most asked questions.

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Still can’t find what you’re looking for?

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Chat is the most popular way to get in touch with us.

Call us

020 7580 6060

We aim to answer in 60 seconds during opening hours. Just so you know, we can’t take applications over the phone.

We’re here Monday to Thursday 9am-5.30pm and Friday 9am-4pm

Are you an investor? Call us on 020 7291 8331 or email us at investorhelp@zopa.com

Worried about loan repayments?

If something has changed and you’re worried about your Zopa loan repayments, the best thing you can do is to talk to us. Our dedicated Repayments team are here to help.

Call us on 020 3770 5960

Or, email us at repayments@zopa.com

We’re here Monday to Thursday 9am-5.30pm and Friday 9am-4pm.

Free impartial financial advice is on hand

There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.

National Debtline

0800 808 4000

Monday to Friday 9am-8pm.

Stepchange

0800 138 1111

Monday to Friday 8am-8pm or Saturday 8am-4pm.

Complaints

If you want to see our complaints data or how to make a complaint, click below.

Go to our complaints page