We're here to help
If we think there's an answer online, we'll show it to you.
Money worrying you? Lets talk about it.
If you're struggling to make your repayments, let the repayments team know on 020 3770 5960.
They're a friendly bunch around Monday to Thursday (9am to 7pm) and Fridays (9am to 5pm). Used to helping people in these type of situations, they'll do everything they can to help.
These not-for-profit organisations offer free debt advice too: Stepchange, Payplan
Service worth talking about
Expect the best when you get in touch with us. Because that's what we're aiming for.
We promise to:
Keep you in the loop
We'll always be open and honest about what's going on and share any information we have that could help you.
Never leave you hanging
If you call us during office hours, we aim to pick it up within 60 seconds. And if we say we'll call you at a certain time, you'll hear from us then. For emails, we aim to get back to you within 2 working days.
Walk in your shoes
We'll strive to see things from your point of view and live by the Treating Customers Fairly guidelines.
Steer clear of jargon
Instead we'll get to the point. In a friendly and polite way, of course.
Treat you as an individual
We'll focus on what's important to you and never make assumptions about what you want.
We're here to help
Monday to Thursday (8am to 8pm), Friday (8am to 5pm)
We can't take applications over the phone. UK residents only. Calls may be monitored or recorded.