Contact us

You might find the info you need in our frequently asked questions:

FAQs for Zopa loans

FAQs for Zopa peer-to-peer lending

Alternatively, get in touch using our helpline or any of the details below.

Quick contact form

Customer services

Our team is here to help Monday to Thursday (9am to 5:30pm), and Friday (9am to 5pm).

020 7580 6060

If you are looking to take out a loan, or already have a Zopa loan. We can't take loan applications over the phone.

020 7291 8331

If you are looking to invest your money, or already have an investment with Zopa.

Please note: Calls may be monitored or recorded. You must be a UK resident to get a Zopa loan or invest with Zopa.

You can also email us at contactus@zopa.com, or write to us at: Zopa Ltd. 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG.

Alternately, follow us on our official Facebook or Twitter accounts.

Complaints procedure

  1. If you want to make a complaint about the Loan Contract or Zopa you can email contactus@zopa.com with brief details of your complaint and your account reference. Zopa will acknowledge your complaint within one business day. Zopa will then investigate and send you an initial response. This should take no longer than three business days.
  2. We will keep you informed of our investigations and will aim to resolve the matter within four weeks of receiving your complaint.
  3. If within eight weeks after receiving a complaint we are still not able to resolve the matter, we will send you a final response. If you don’t agree with our final response you may refer your complaint to the Financial Ombudsman Service, who can be contacted by telephone on 0800 023 4567 or at www.financial-ombudsman.org.uk. You also have the right to make a complaint directly to the Financial Ombudsman Service.
  4. If you wish to make a complaint about Zopa Repayment Protection (which we no longer sell and have not sold since April 2008), you should follow the complaints procedure outlined in the policy documentation. If you complain to us about the policy, we will refer you to the product provider.

We're here to help

Monday to Thursday (9am to 5:30pm), and Friday (9am to 5pm).

Email: contactus@zopa.com

Telephone: 020 7580 6060 for loans

Telephone: 020 7291 8331 for investments

We can't take applications over the phone. UK residents only. Calls may be monitored or recorded.