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Hello, how can we help?

Our customer service team are on hand to help

Head over to the help centre to find answers to our most asked questions.

View FAQs

Still can’t find what you’re looking for?

Our team of helpful humans are on hand to help. They live by the
Treating Customers Fairly guidelines.

Call us

020 7580 6060

We’re here Monday to Thursday 9am-7pm and Friday 9am-5pm. We aim to answer in 60 seconds during opening hours.

Just so you know, we can’t take applications over the phone.

Email us

contactus@zopa.com

We’ll aim to respond in 48 hours.

Worried about loan repayments?

If something has changed and you’re worried about your Zopa loan repayments, the best thing you can do is to talk to us. Our dedicated Repayments team are here to help.

Call us on 020 3770 5960
Or, email us at repayments@zopa.com
We’re here Monday to Thursday 9am-7pm and Friday 9am-5pm.

Free impartial financial advice is on hand

There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.

Payplan

0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm or request a call-back from Payplan.

Stepchange

0800 138 1111

Monday to Friday 8am-8pm or Saturday 8am-4pm.

Complaints

If you want to see our complaints data or how to make a complaint, click below.

Go to our complaints page