How can we help?

Our team of helpful humans are on hand. They live by the Treating Customers Fairly guidelines.

Our help centre has the answers to our most asked questions.

View FAQs

Still can’t find what you’re looking for?

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Call us

020 7580 6060

We’re here Monday to Friday 8am - 8pm and Saturday and Sunday 9am - 5:30pm

We aim to answer in 60 seconds during opening hours. Just so you know, we can’t take applications over the phone.

Are you an investor? Call us on 020 7291 8331, or email us at investorhelp@zopa.com. We’re here Monday to Friday 9am - 5.30pm.

Worried about loan repayments?

If something has changed and you’re worried about your Zopa loan repayments, the best thing you can do is to talk to us. Our dedicated Repayments team are here to help.

Call us on 020 3770 5960

Or, email us at repayments@zopa.com

We’re here Monday to Thursday 8am - 8pm and Friday 8am - 5.30pm

Free impartial financial advice is on hand

There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.

PayPlan
0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.

StepChange
0800 138 1111

Monday to Friday 8am-8pm or Saturday 8am-4pm.

Complaints

If you want to see our complaints data or how to make a complaint, click below.

Go to our complaints page