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Account management
Find answers to our most frequently asked questions.
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- How do I update my personal information?
- How do I update the name on my account?
- What should I do if I can't access my account?
- How do I set up SMS two-factor authentication?
- Why can’t I create a Zopa account?
- I’ve lost my phone and can’t access my account. What should I do?
- What should I do if I can't access my account?
- How do I close my Fixed Term Savings account?
- How do I close my Zopa account?
- How do I close my Zopa loan or car finance?
- How do I close my Smart Saver?
- How do I close my Zopa account?
- How do I close my bank account?
- How do I close my Zopa credit card?
- How do I update my operating system?
- What are the Zopa app's terms and conditions?
- Why is the Zopa app crashing?
- Can I access the Zopa app while abroad?
- How do I download the Zopa app?
- How we'll use your mobile number
- Can I set up Power of Attorney on a Zopa account?
- How do I make a complaint about my Zopa product?
- What is Zopa's data protection policy?
- What is the bereavement process at Zopa?
- I would rather not call, what options do I have?
- How do I unsubscribe from Borrowing Power?
- Can I unsubscribe from Borrowing Power?
- About my Borrowing Power
- About my credit score
- What happens to my data when I connect accounts through open banking?
- Why can't I access Insights?
- What is the Zopa Insights tool?
- Why can’t I see all my linked accounts when moving money?
- How do I unlink an account?
- My transfer was successful, why can't I see my transaction reflected in my account?