I would rather not call, what option do I have?
Updated 3 months ago
You can see your repayment options online here.
We know a phone conversation can be daunting but rest assured our agents are specialised at working with people in challenging situations
However, email and chat are also on offer here.
Call us020 3770 5960
Our helpful agents are on hand to support you.
We're here Monday to Friday 8am-8pm
We aim to answer in 2 days.
Free impartial financial advice is on hand
There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.
PayPlan0800 280 2816
Monday to Friday 8am-8pm or Saturday 9am-3pm.
StepChange0800 138 1111
Monday to Friday 8am-8pm or Saturday 8am-4pm.
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