I'm locked out of my account - what do I do?
Updated 11 months ago
It happens! We'll get you back in.
Typed the wrong password too many times?
Please contact us; we’ll ask a few questions to make absolutely sure you're you, and then we can unlock your account.
Forgotten your password?
To reset it, go to our login page and hit the "forgot password" link. We’ll ask you to enter the email address you use with Zopa, so we can email you a reset link.
Forgotten your security questions? (investors only)
Please contact us so we can help you reset them.
Call us020 7580 6060
Our helpful agents are on hand to support you.
We’re here Monday to Friday 8am - 8pm and Saturday and Sunday 9am - 5:30pm
Free impartial financial advice is on hand
There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.
PayPlan0800 280 2816
Monday to Friday 8am-8pm or Saturday 9am-3pm.
StepChange0800 138 1111
Monday to Friday 8am-8pm or Saturday 8am-4pm.
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