I'm locked out of my account - what do I do?

Updated 10 months ago

It happens! We'll get you back in.

Typed the wrong password too many times?

Please contact us; we’ll ask a few questions to make absolutely sure you're you, and then we can unlock your account.

Forgotten your password?

To reset it, go to our login page and hit the "forgot password" link. We’ll ask you to enter the email address you use with Zopa, so we can email you a reset link.

Forgotten your security questions? (investors only)

Please contact us so we can help you reset them.

Free impartial financial advice is on hand

There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.


0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.


0800 138 1111

Monday to Friday 8am-8pm or Saturday 8am-4pm.

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