What should I do if I can't access my account?
Updated 16 days ago
Don't worry, we're here to help.
Entered the wrong password too many times?
To unlock your account, you'll need to get in touch with us and answer a few security questions. Here are the best ways to reach us.
Forgotten your password?
To reset it, go to the login page on our app or website and tap Forgot password.
We'll ask you to enter the email address linked to your Zopa account so that we can send you a link to reset your password.
Changed your mobile number?
If you'd like to change the mobile number linked to your Zopa account, please let us know so that we can update it for you. Here are the best ways to reach us.
Not receiving your code?
If you haven't received your verification code, please check that your phone has a strong signal.
If you haven't received a code despite having good service, please try restarting your device. After doing this, please wait 3 minutes and try again.
If you still haven't received a code, please let us know.
Why was my account suspended?
We understand that having your account suspended can be concerning. But don't worry, we're here to help!
Our top priority is to ensure the safety of your account and personal details. We can't tell you the exact reason we've suspended your account, but it's a precaution we sometimes take to protect our customers and their money.
To re-activate your Zopa account, you'll need to get in touch with us and answer a few questions. Here are the best ways to reach us.
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