I'm locked out of my account - what do I do?

Updated 4 months ago

It happens! We'll get you back in.

Typed the wrong password too many times?

Please contact us. We’ll ask a few questions to pass security and then we can unlock your account.

Forgotten your password?

To reset it, go to our login page on our app or website and hit the "forgot password" link. We’ll ask you to enter the email address you use with Zopa, so we can email you a reset link.

Changed your mobile number?

Please get in touch with us.

Not receiving your code?

If you’re not receiving your code, please make sure to check that you have a good connection on your mobile device (not connected via WiFi). If you haven’t received the code despite having good service, please try restarting your device.

Wait 3 minutes, and if you still haven’t received your code, please try one more time. If you’re not receiving it after that, please get in touch.

Free impartial financial advice is on hand

We’re not able to provide debt advice, but there are others who can. Organisations, such as PayPlan, give free, impartial and confidential advice and contacting them won’t impact your credit score.


0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.

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