I'm locked out of my account - what do I do?

Updated 2 weeks ago

It happens! We'll get you back in.

Typed the wrong password too many times?

Please call us on 020 7580 6060 (Monday to Thursday 9am-5.30pm, Friday 9am-4pm). We’ll ask a few questions to make absolutely sure you're you, and then we can unlock your account.

Forgotten your password?

To reset it, go to our login page and hit the "forgot password" link. We’ll ask you to enter the email address you use with Zopa, so we can email you a reset link.

Forgotten your security questions? (investors only)

Please call our Member Services team on 020 7291 8331 (Monday to Thursday 9am-5.30pm, Friday 9am-4pm) so we can help you reset them.

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