I'm locked out of my account - what do I do?

Updated 1 year ago

It happens! We'll get you back in.

Typed the wrong password too many times?

Please contact us; we’ll ask a few questions to make absolutely sure you're you, and then we can unlock your account.

Forgotten your password?

To reset it, go to our login page and hit the "forgot password" link. We’ll ask you to enter the email address you use with Zopa, so we can email you a reset link.

Forgotten your security questions? (investors only)

Please contact us so we can help you reset them.

Free impartial financial advice is on hand

We’re not able to provide debt advice, but there are others who can. Organisations, such as PayPlan, give free, impartial and confidential advice and contacting them won’t impact your credit score.


0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.

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