Frequently asked questions

Everything you need to know about Zopa loans

I'm considering a loan

e.g. How do I apply? What can I use a Zopa loan for?

View I'm considering a loan FAQs

I've applied for a loan

e.g. When will I get a decision? Can I cancel my application?

View I've applied for a loan< FAQs

I already have a loan

e.g. Can I top up my loan? How do I make extra payments?

View I already have a loan FAQs

My account

e.g. How do I reset my password? How do I change my contact details? View My Account FAQs

Got a question?

Email: contactus@zopa.com

Telephone: 020 7580 6060

We can't take applications over the phone. UK residents only. Calls may be monitored or recorded.

Please note: Our phone lines will be closed from 2pm Friday 22nd July until midday on Monday 25th July while we move offices.

During this time you can email us and we’ll get back to you as soon as possible.