Common loan questions

Common loan questions

Something not clear? You're in the right place.

Before you apply

e.g. How do I apply? What can I use a Zopa loan for?

Loan applications

e.g. When will I get a decision? Can I cancel my application?

My loan

e.g. Can I top up my loan? How do I make extra payments?

My online account

e.g. How do I reset my password? How do I change my contact details?

We’re here to help

Monday to Thursday (8am to 8pm), and Friday (8am to 5pm).

We can't take applications over the phone.

UK residents only. Calls may be monitored or recorded.

contactus@zopa.com