Frequently asked questions

Everything you need to know about Zopa loans

I'm considering a loan

e.g. How do I apply? What can I use a Zopa loan for? View I'm considering a loan FAQs

I've applied for a loan

e.g. When will I get a decision? Can I cancel my application? View I've applied for a loan FAQs

I already have a loan

e.g. Can I top up my loan? How do I make extra payments? View I already have a loan FAQs

My account

e.g. How do I reset my password? How do I change my contact details? View My Account FAQs

We're here to help

Please note: Our phone lines close at 3pm today.

Monday to Thursday (9am to 5:30pm), and Friday (9am to 5pm).

Email: contactus@zopa.com

Telephone: 020 7580 6060

We can't take applications over the phone. UK residents only. Calls may be monitored or recorded.