Common loan questions

Common loan questions

Something not clear? You're in the right place.

Before you apply

e.g. How do I apply? What can I use a Zopa loan for?

Loan applications

e.g. When will I get a decision? Can I cancel my application?

My loan

e.g. Can I top up my loan? How do I make extra payments?

My online account

e.g. How do I reset my password? How do I change my contact details?

We’re here to help

Monday to Thursday (8am to 8pm), and Friday (8am to 5pm).

Please note, we will be closed during the bank holiday between Friday 19th to
Monday 22nd April inclusive. We’ll be open again at 8am on Tuesday 23rd April.

We can't take applications over the phone.

UK residents only. Calls may be monitored or recorded.

contactus@zopa.com