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Find answers to our most frequently asked questions.

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About your car finance

  • What are my options at the end of a PCP agreement?
  • What happens if I go over my agreed mileage?
  • What is the bereavement process at Zopa?
  • How do I close my Zopa loan or car finance?
  • Can I add a personalised number plate to my car?
  • When do you complete a hard search on my credit file?
  • Why does my term have an extra month?
  • Can I change my repayment date for PCP finance?
  • Can I refinance?
  • What should I do if I’m having problems with my car?
  • Can I take my car abroad?
  • Can someone other than me drive the car?
  • Can I part exchange?
  • I want to sell my car - what can I do?
  • How do I end my car finance agreement early?
  • Can I change my car while the finance is up and running?
  • Can I make extra repayments towards my car finance?

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Zopa Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG.

© Zopa Bank Limited 2025 All rights reserved. 'Zopa' is a trademark of Zopa Bank Limited.

Zopa is a member of Cifas - the UK's leading anti-fraud association, and we are registered with the Office of the Information Commissioner (ZA275984).


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