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Car finance

Find answers to our most frequently asked questions.

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Discretionary Commission Agreements (DCAs)

  • I have a personal contract hire agreement, does the Discretionary Commission Agreements (DCA) review apply to me?
  • What if I am not happy with the outcome of my Discretionary Commission Agreements (DCA) complaint?
  • Will I receive compensation for my Discretionary Commission Agreements (DCA) complaint?
  • When can I expect an outcome to my Discretionary Commission Agreements (DCA) complaint?
  • How do I raise a complaint to review my car finance with you?
  • Is my car finance with Zopa impacted by the FCA’s review?
  • What is a Discretionary Commission Arrangement?

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Zopa Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG.

© Zopa Bank Limited 2025 All rights reserved. 'Zopa' is a trademark of Zopa Bank Limited.

Zopa is a member of Cifas - the UK's leading anti-fraud association, and we are registered with the Office of the Information Commissioner (ZA275984).


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