Car finance
Find answers to our most frequently asked questions.
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- I think I’ve been a victim of fraud
- How soon could I be driving away in my new car?
- Does Hire Purchase finance cover all cars?
- What cars can I get with PCP finance?
- What is personal contract purchase (PCP)?
- Why do you complete a check on the dealership?
- What happens if I don’t know the vehicle registration number?
- What background checks does Zopa run?
- Who pays the dealership?
- Are there set-up fees, early repayment fees or late payment fees?
- What is the bereavement process at Zopa?
- How do I close my Zopa loan or car finance?
- Can I add a personalised number plate to my car?
- When do you complete a hard search on my credit file?
- What are my options at the end of a PCP agreement?
- What happens if I go over my agreed mileage?
- Why does my term have an extra month?
- Can I change my repayment date for PCP finance?
- How do I return my car at the end of a PCP agreement?
- Can I refinance?
- What should I do if I’m having problems with my car?
- Can I take my car abroad?
- Can someone other than me drive the car?
- Can I part exchange?
- I want to sell my car - what can I do?
- How do I end my car finance agreement early?
- Can I change my car while the finance is up and running?
- Can I make extra repayments towards my car finance?
- Am I responsible for MOT tests and servicing the car if I have a PCP or HP?
- What is hire purchase finance?
- Is there a balloon payment?
- What’s the optional final payment?
- What is personal contract purchase (PCP)?
- What's the difference between an unsecured car loan, hire purchase and personal contract purchase car finance?
- Do I own the car?
- What does pre-approved for car finance mean?
- I have a personal contract hire agreement, does the Discretionary Commission Agreements (DCA) review apply to me?
- What if I am not happy with the outcome of my Discretionary Commission Agreements (DCA) complaint?
- Will I receive compensation for my Discretionary Commission Agreements (DCA) complaint?
- When can I expect an outcome to my Discretionary Commission Agreements (DCA) complaint?
- How do I raise a complaint to review my car finance with you?
- Is my car finance with Zopa impacted by the FCA’s review?
- What is a Discretionary Commission Arrangement?