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Find answers to our most frequently asked questions.

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  • Top FAQs
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Using your credit card

  • How do I close my Zopa credit card?
  • The app isn’t working, how can I view my credit card balance and transactions?
  • My replacement card hasn’t arrived, what should I do?
  • What’s a disputed transaction?
  • How do I dispute a transaction on my credit card?
  • Can I use my credit card abroad and will I have to pay any fees?
  • Why is my credit card being replaced?
  • How do I view my PIN?
  • How do I close my Zopa account?
  • Do you offer balance transfers?
  • What is a Credit Cushion?
  • I’m struggling to move a balance from another provider to my Zopa balance transfer card. What should I do?
  • How does the Zopa balance transfer card work?
  • Why is there a new verification step when making credit card purchases?
  • Is a credit limit increase right for me?
  • What can I do to get a credit limit increase?
  • Can I control the contactless payment limit on my credit card?

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Zopa Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG.

© Zopa Bank Limited 2025 All rights reserved. 'Zopa' is a trademark of Zopa Bank Limited.

Zopa is a member of Cifas – the UK’s leading anti-fraud association, and we are registered with the Office of the Information Commissioner (ZA275984).