I’m struggling to move a balance from another provider to my Zopa balance transfer card. What should I do?
Updated 9 months ago
If you’ve tried following the instructions in the app but are still having trouble making a balance transfer, it might be due to one of the reasons below.
The credit card you’re transferring from must be issued in the UK and by a provider we can support. At the moment, Zopa can’t support credit cards from the following providers:
Zable (previously known as Level, it has recently rebranded)
House of Fraser
If you’re getting an error that says “something went wrong”, it’s most likely because the other provider has declined our authorisation. This means we can’t check the card details we need in order to process a transfer. If this is what you’re seeing, please contact your other provider and ask them to accept our authorisation.
If you have a postcode mismatch:
Please speak with your other provider to make sure your postcode matches the one stated in your Zopa account. If your provider needs to update the postcode, please wait 5-7 business days before trying to make a transfer again.
Occasionally this error may continue to happen. We’re working on fixing this.
If none of the above applies to you, please get in touch with us – we’ll do our best to help.
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