Find answers to our most frequently asked questions.
- How can I complain?
- How is Borrowing Power different to my credit score?
- Am I guaranteed to get the loan in my eligibility tab?
- How often does my Borrowing Power refresh?
- It says I'm not eligible for a Zopa loan. Why is that?
- Can I unsubscribe from Borrowing Power?
- How do you work out my actions?
- I followed my actions and my Borrowing Power hasn't improved. Why is that?
- Is Borrowing Power valid for other lenders?
- My Borrowing Power has gone up but I can't get the interest rate I got with Zopa before. Why is that?
- How do you calculate my Borrowing Power?
- Why has my Borrowing Power gone down?
- Why can't I get my Borrowing Power?
- Will checking my Borrowing Power affect my credit score?
- What should I do if I think my credit score is wrong?