Skip to main content Sign in

Biscuit bank account
Help

chevron_left Help home

Borrowing Power

Find answers to our most frequently asked questions.

Man in a suit smiling looking at his mobile phone

Man in a suit smiling looking at his mobile phone

Filter

keyboard_arrow_down

Top FAQs chevron_right
My eligibility chevron_right
My Borrowing Power chevron_right
My credit score chevron_right
Borrowing Power – getting started chevron_right
I already use Borrowing Power chevron_right
All chevron_right

I already use Borrowing Power

How do you work out my actions?
How often does my Borrowing Power refresh?
It says I'm not eligible for a Zopa loan. Why is that?
How can I complain?
Why has my Borrowing Power gone down?
Am I guaranteed to get the loan in my eligibility tab?

Man on a computer with a headset smiling

Need to get in touch?

Our team of helpful humans are on hand.

Car finance
Hire purchase (HP)
Personal contract purchase (PCP)
Car loans
Debt consolidation loans
Home improvement loans
Wedding loans
Credit cards
Smart Saver
Fixed Term Savings

About us
Our story
Meet the board
Meet the leadership team
Fintech pledge 2025
Annual reports and Pillar 3
Awards
Careers
Blog
Complaints
Press office
Peer-to-peer investments

Privacy notice
Cookie policy
Conflicts policy
Modern slavery
Terms of use
Investor principles Remuneration
Info for TPPS

Help
Sitemap

Zopa Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG.

© Zopa Bank Limited 2025 All rights reserved. 'Zopa' is a trademark of Zopa Bank Limited.

Zopa is a member of Cifas - the UK's leading anti-fraud association, and we are registered with the Office of the Information Commissioner (ZA275984).