When should I use the emergency contact number? 

We’re only able to support customers with a Zopa bank account on this line in emergencies related to their account. 

Our emergency support team won’t be able to help if your call is about: 

• A Zopa loan, credit card, savings account or app issue.

• General issues or questions about your Zopa bank account. 

If it’s not an emergency related to your Zopa bank account, please contact us during our normal opening hours and a member of our team will be on hand to support you. 

Common issues and how to resolve them

In the meantime, you might be able to resolve your issue without needing to get in touch. Here are some FAQs that could help you. 

• If you need to freeze your card because it’s been lost or stolen.

• If you need to activate your debit card.

• If you need to view, change or unblock your PIN.

• If you need a new debit card.

• If your contactless payments are being declined.

• If your account is restricted. 

• If you’re waiting for a payment to arrive. 

• If you need to manage or cancel a Direct Debit.