My card's been lost or stolen, what should I do?

First, we recommend freezing your card in the Zopa app — this will prevent any new payments or withdrawals being made. 

If you spot any payments that you don’t recognise, you can submit a fraud claim in the app. To do this, tap on the relevant payment, click 'I need help with this payment' and follow the steps on your screen. 

If you can’t find your card, you can order a replacement by clicking into your Zopa account, tapping the image of your card and selecting ‘Report card as lost or stolen’.  

Once you’ve ordered a new card, your current one will be permanently cancelled — meaning it can no longer be used. There’s no need to wait for your new card to arrive in the post, as you can spend on it straight away using your Apple Wallet or Google Wallet.    

If you have any scheduled payments linked to your card, like Netflix or Spotify, you’ll need to update them manually.