I’ve lost my card, or someone’s stolen it, what should I do?

If your card has been lost or stolen, we recommend freezing your card in the app — this will prevent any new payments or withdrawals being made on your card. If you’ve noticed any suspicious activity on your account, please contact us. 

You can then order a replacement card by heading to your Zopa account in the app. From there, tap on the image of your card and click 'Report card as lost or stolen'.  

Once you’ve ordered a new card, your current one will be permanently cancelled — meaning you’ll no longer be able to spend on it. But don’t worry, you can add your new card to your digital wallet straightaway to carry on spending like normal. Please note, for the first in-store purchase you make with your new card, you’ll need to enter your PIN. 

Any Direct Debits you’re paying from your account won’t be impacted by this. The same goes for Apple Pay and Google Pay. But if you had a continuous payment authority (CPA) set up from your card, this will be cancelled. Therefore, you may need to set these up again using different card details if you want to keep making those automatic payments.