I’m struggling to pay due to my mental health, physical health or challenging personal circumstances. What are my options?
Updated 9 months ago
Living with an illness or disability can sometimes make it difficult to manage your finances. Asking for support and explaining your needs can help us take the right approach and provide a tailored solution that fits your situation.
If you’d prefer not to talk on the phone you can chat via the website, or email us.
Call us020 3770 5960
Our helpful agents are on hand to support you.
We're here Monday to Friday 8am-8pm
Free impartial financial advice is on hand
We’re not able to provide debt advice, but there are others who can. Organisations, such as PayPlan, give free, impartial and confidential advice and contacting them won’t impact your credit score.
PayPlan0800 280 2816
Monday to Friday 8am-8pm or Saturday 9am-3pm.
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