Loans
Personal loan

Credit cards
Credit card

Car finance
Car loan
Car hire purchase

Tools
Borrowing Power

Save

Smart Saver
Fixed Term Savings

About

About Zopa
Our story
Our board
Our leadership team
Fintech Pledge 2025
Awards
Blog
Careers
Press office

Partnerships

Consumer finance
Embedded lending

Skip to navigation
Skip to main content

Help
Sign in

Financial support

Find answers to our most frequently asked questions.

Woman looking thoughtfully at computer screen

Filter

Top FAQs

I'm struggling with my repayments. What should I do?
I missed a repayment. What should I do?
Can I change my repayment amount?

Man helping someone over the phone

Need to get in touch?

Our team of helpful humans are on hand.

What we do

Car hire purchase
Car loans
Debt consolidation loans
Home improvement loans
Wedding loans
Credit cards
Smart Saver
Fixed Term Savings

About Zopa

About us
Our story
Meet the board
Meet the leadership team
Fintech Pledge 2025
Annual Reports and Pillar 3
Awards
Careers
Blog
Complaints
Press office
Peer-to-peer investments

Legal

Privacy notice
Cookie policy
Conflicts policy
Modern slavery
Terms of use
Investor principles
Remuneration

Navigation

Help
Sitemap

Zopa Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG.

© Zopa Bank Limited 2023 All rights reserved. 'Zopa' is a trademark of Zopa Bank Limited.

Zopa is a member of Cifas – the UK’s leading anti-fraud association, and we are registered with the Office of the Information Commissioner (ZA275984).