Why am I being asked to update my operating system?

From March 6th, the Zopa app won't be fully compatible with the following mobile device operating systems: Apple iOS 11 Android 5 That means if your device is still running on one of these operating systems after March 6th, you may not be able to access the Zopa app. If you have a Zopa credit card or Smart Saver that would stop you from being able to manage your product. What you need to do To make sure you can continue using the Zopa app, we recommend updating your device’s operating system to iOS 13/Android 7 or later. Here’s how to do this. Unfortunately, some older devices can’t update to newer operating systems. If this is your situation, you’ll need access to a newer device which can run iOS 13/Android 7 or later to use our app. Why this is happening We strive to make our services available to as many customers as possible and are sorry for any inconvenience this may cause. But relying on older operating systems – which are no longer supported by Apple or Android – poses a heightened security risk for you. You also miss out on the newest features by not upgrading. This is why we periodically have to stop support for these older operating systems.

What operating systems is the Zopa app compatible with?

For the best experience with the Zopa app, we recommend using the following operating systems. For Android, use Android 7 or later. For Apple, it’s iOS 13 or later. However, if you’re on iOS 12.4, you’ll still be able to access the Zopa for the time being.

How do I update my operating system?

Here’s how to update your operating system. For Android: Head to the ‘Settings’ section of your device Scroll down and select ‘System’ and then ‘System update’ From here you’ll be able to see the upgrades available to you For Apple: Head to the ‘Settings’ section of your device Select ‘General’ and then ‘Software update’ From here you’ll be able to see the upgrades available to you

How can I check what operating system my device is using?

Here’s how to find out what operating system your device is running on. For Android: Head to the ‘Settings’ section of your device Scroll down and select ‘About phone’ and then ‘Android version’ Here you’ll be able to see which operating system your device is running on For Apple: Head to the ‘Settings’ section of your device Select ‘General’ and then ‘About’ From here you’ll see which iOS version your device is running on

Why can't I see if I can save through the consolidation calculator?

If you're not eligible for a Zopa loan, we won't be able to show you much you could save. If that's the case for you, we have a free tool that can provide tailored tips to improve your Zopa eligibility. Check out Borrowing Power in the Zopa app.

How do you calculate savings using the consolidation calculator?

We take into account the debt you've chosen to consolidate, including total amount, length of agreement and monthly repayment. We then compare this to how much a Zopa loan would cost you, taking those same three factors into account. You're then left with a direct comparison for how much a Zopa loan would cost you, compared to your existing debts.

Will my debts be consolidated automatically?

If you're consolidating Zopa loans, we'll settle and close these for you automatically. Any money left over to consolidate Zopa credit cards or debt outside of Zopa will be paid into your bank. You'll then need to settle those accounts manually.

What is the Zopa insights tool?

This is a free tool in the Zopa app built to help you during the cost of living crisis. It gives personalised insights based on your credit file and your bank accounts, which you can choose to connect. Signing up to insights can help you get a clear view of your finances, stay in the know with important money news and reach your financial goals.

Can I access the Zopa app while abroad?

You can access the Zopa app outside of the United Kingdom and Ireland. But, for security reasons, it's only available between 7am - 9pm GMT. You can access the app any time if you're in United Kingdom or Ireland.

How do I download the Zopa app?

Zopa's mobile app takes the hassle out of managing your finances. Easily and securely stay on top of your Zopa loan, credit card or savings account and check your Borrowing Power—all in one place. To get started: Download the app on the App Store for iOS or get it on Google Play for Android for free. Enter your My Zopa email and password. Forgot your password? Reset it here. Create a secure PIN. You can also log in with Touch ID or Face ID.