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Bank account (Biscuit)
Find answers to our most frequently asked questions.
Disputes and fraud
- I tried to withdraw cash and the ATM didn't give me the right amount. What should I do?
- My order is damaged or not what I expected. What should I do?
- I've been charged for a subscription that I cancelled. What should I do?
- I haven't received my order. What should I do?
- I don't recognise a bank transfer. What should I do?
- I’ve transferred money to the wrong person. What should I do?
- How do I dispute a transaction?
- I think I've been scammed, what should I do?
- My card's been lost or stolen, what should I do?
