How can I access my money from the new lender products?

There are two ways you can access your money from our investment products. 1. Sell your loans to access a lump sum If you want to withdraw a lump sum, you need to sell your loans to other investors. This service is always available as long as there are other investors to give your loan a new home. It's a speedy but not immediate service, as it isn't like an instant access bank account. For Zopa Classic, Zopa Core and Zopa Plus there is a 1% fee associated with this service. If customers in Zopa Access wish to sell their loans, those loans will be prioritized for sale on the secondary market above loans from other lending products. If the loan you're selling is at a lower rate than the lowest rate on a similar new loan today, you'll need to pay a small amount to the investor taking over your loan. This covers the extra interest they could have earned by buying a new loan instead. Finally, accrued interest is not paid to the seller. If you have repayments due in 3 days, for example, but request a loan sale before then, you will not receive those repayments. 2. Collect your repayments in your holding account You can choose to send all of your repayments directly to your holding account, from where you can withdraw it at no charge. However, it's important to remember that money in your holding account does not earn any interest. To keep your money active, you can set your repayments to go back into a product, where it will be automatically relent at the latest rates. You can change where your repayments go via the "Manage" tab in my Zopa.

Why can't I reinvest into Access or Classic?

Overtime we’ve changed the investments available to our investors. If you have ever used Zopa Classic or Zopa Access you may still see this active on your dashboard, but only our current products, Core and Plus, can be reinvested in.

How do repayments work?

Throughout the month, you'll receive repayments from each of your borowers. These are made up of your initial investment and interest. You'll receive these each month until the loan is repaid or, in some cases, the loan goes into default. We anticipate a certain amount of money plus interest each month from each borrower, but sometimes they pay back a little more or they end up repaying early. So the monthly repayment can vary. You can choose to either automatically reinvest these repayments, or direct them to holding, where you can manually reinvest or withdraw the money.

How long can I lend my money out for?

Because borrowers repay monthly, your money isn't tied up for a fixed duration. If you have automatic reinvesting on, then that money isput towards buying new loans. If you don't, it goes into holding and waits for you to decide what to do with it: reinvest it at Zopa, or withdraw it to spend on whatever you like. And if you need to access your money while it's still lent out, you can always sell your loans to other investors (rememebr there's a 1% fee associated with this). So there's no fixed term, and no upper time limit on investing. It's entirely up to you.

Why can’t I add new funds to my investment?

We are no longer accepting new money onto the P2P platform.

How do I update my reinvestment settings?

There are a couple of ways you can do this. If you want to update the reinvestment settings on an individual investment level, just: Login to your account Open your investment Navigate down to your investment breakdown, or invested in section if you're on mobile, and click the ‘manage’ button on the investment you want to update the settings of Scroll down to the ‘loan repayments’ section From here you can update your reinvestment settings If you choose to stop reinvesting, all borrower repayments for this product going forward will accumulate in your holding account. Please note, previous borrower repayments may still be in a queue waiting to be matched to loans. If you wish to stop these funds from being reinvested, you will need to do the additional step of clicking “Stop funds being matched” on the same screen. This will take all funds waiting to be matched for that product out of the queue and into your holding account. If you have multiple investments and want to turn reinvestment off for all of them in one go, there’s a quick way to do that. After you’ve logged into your account and opened your investment: Hit the 'access money’ button Select the ‘turn off all reinvestments’ option You’ll see a quick summary. Take a read through and if you’re happy to turn off all reinvestments, click ‘understood’ Please note, if you also want to take existing funds out of the matching queue (i.e. from previous repayments), you will need to manage this for each product as described in the steps above.

How much will I lend to each borrower?

The exact amount will vary depending on how much money you have in the platform. Previously, we broke investments down so that no borrower would hold more than 1% of the amount initially invested. However, thanks to an upgrade we made to the tech our P2P platform runs on in February 2021, we’re now able to break your investment down into even smaller chunks, so we can diversify your investment more. That means, no borrower will now receive more than 0.5% of the total amount you invest. So, for example, by investing £1,000, 200 borrowers will each get £5.

What happens if I stop a loan sale?

You can request to cancel your loan sale at any time. Proceeds from loans already sold will be available in your holding account and any loans that were queued to be sold will be taken out of the queue. Loan sale fees and market rate adjustments will only apply to loans that have already been sold, and not on loans that were taken out of the queue.

Can I make money available without selling loans?

Selling loans isn’t the only way to make money available. You can also: Manage repayments You can make money available without paying fees by turning off reinvestments. When you do this money will slowly accumulate and become available in your holding account. Here’s how to do this. Log in to your Zopa account and open your investment Once in, scroll down to the Investment breakdown. Once here, hit the ‘manage’ button Once you’re on the more details page, scroll down to the loan repayments section. From here you can turn reinvestment off by clicking the ‘Stop reinvesting’ button. Move money due to be invested Money isn’t instantly invested in loans, when you invest it takes some time to find the right loans to diversify your investment. Therefore, you may have money which is ‘Due to be invested.’ This can be instantly moved to your holding account without paying fees. Here’s how to do it: Log in to your account and open your investment Once in, scroll down to the Investment breakdown. Once here, hit the ‘manage’ button Once you’re on the manage page, scroll down to the being matched section. If you have any money waiting to be matched, you can instantly move this to your holding account without paying any fees by pressing the 'stop funds being matched' button

Can I still fall outside of my personal projected range?

Your actual performance can still fall outside of your projected return range. This can be the result of a change in the way you use Zopa, for example if you turned off reinvestments or sold some of your loans. Or it would be due to external factors, like a change in the wider economy, which has led to significantly different credit conditions affecting borrowers' ability to repay their loans.

How can I see what I have earned?

When you log into your account and open your investment, you can scroll down down to the 'Performance so far'section to see a summary of your earnings. For a more detailed look at your earnings, head to your Statements page for a month-by-month view of earnings, bad debt, bonuses, and recoveries.

Is Zopa accepting new ISA transfer ins?

No, we’re no longer accepting ISA transfer ins.

Is the Zopa ISA flexible?

The Zopa ISA is no longer flexible, as we’ve stopped taking new money into the Zopa investment platform. This means that if you withdraw money from your Zopa ISA, you won’t be able to put it back into the platform. However, for current tax year Zopa ISAs, if you withdraw you will still be able to fund an ISA from a different provider without impacting your allowance.

How do I access my money by selling loans?

How do I sell my loans? If you need access to money that you have lent to borrowers before they are due to pay it back, Zopa has a tool to help sell your loans to other lenders. You can sell your loans by signing into your Zopa lending account and selecting the ‘Access money' button. Do I have to pay a fee? We charge a 1% admin fee for all successful transfers made via this tool, apart from transfer from Zopa Access (which was discontinued in 2017). Do I have to sell all my loans? You can use this tool to sell some or all of your loans. If you only want to access some of your money, you can select a specific amount to sell. Will I receive all my outstanding capital back? What is a "market rate adjustment"? There may be situations where the interest rate on loans you wish to sell is lower than the current market rates. So that other lenders can still buy those loans from you, an extra amount needs to be credited to them. This amount represents the extra interest they would expect to earn if they lent out the same amount of money in a similar loan, but at the current rate. How do you decide which loans to sell? In order to minimise the effect of the above mentioned credits, when you sell your loans we prioritise selling your youngest loans first. If the requested amount cannot be reached just using these loans, we will then start to transfer loans at a lower rate, starting with the smallest differences in rate. You can sell loans that have previously been in arrears: however be aware that capital you receive for selling these types of loans may be less than you'd receive for loans that haven't ever been in arrears. Some loans cannot be sold: find out more about loans which are ineligible for sale. We can't guarantee you'll be able to access the full amount you've requested via this loan sale. Some of your loans may be ineligible for sale, or other investors may not be available to buy them at this time. If, after multiple attempts, we're unable to sell them we'll let you know we're taking the loans off the market, and you can choose to wait until they mature, or attempt to sell your eligible loans again another time. How does selling loans work? After you’ve made your request, it will be added to our loan sale queue before we start selling. We then break loan sale requests down into stages, selling a set amount of loans at a time. This means investors may see gaps between funds being returned to their holding account, but rest assured we will try to work through the full amount of your loan sale. Please note, we can’t always guarantee you’ll be able to sell your loans, as sales are dependent on demand from other investors.

I want to sell some loans - which ones are eligible?

Loans that are currently up to date on their repayments are eligible to be sold. This includes: Loans which have previously missed repayments but have since returned to contractual payments: however, be aware the amount you receive for selling these types of loans may be less than you’d receive for loans that haven’t ever missed repayments Loans that have been on the Coronavirus payment arrangements but have returned to contractual repayments and have no new arrears. They must have ended their arrangements at least three months before being sold. Not all loans are sellable. This could be because: The loan is currently behind on repayments – it’s not fair for the buyer to take on a loan which is not currently paying back. The loan has defaulted.

Could I have opted out of the sale?

Under the terms of the Zopa Principles, investors weren’t able to opt out of the sale, as Zopa purchased your loans at face value. As we’re no longer matching investor funds to new loans, we believe this is the best outcome for investors. The purchase locked in any returns you’d already earned and ensured your funds were available to withdraw from your holding account in a timely manner, rather than having to wait for your investment balance to wind down over up to five years.

Which of my loans were sold?

All the loans in your portfolio were included in the sale. Loans that were sold will show as ‘Closed’ in your loan book. Your defaulted loans will show as ‘Settled’.

What happened to my defaulted loans?

Any defaulted loans in your portfolio at the time of the sale were acquired in the purchase. When a loan defaults, the value of that loan drops to £0, which is why you didn’t receive a payment for these loans. However, through our regular debt sales, a lot of the defaulted loans in the P2P portfolio had already been sold off. We concluded our last debt sale in September 2021. It’s important to be aware that many of the defaulted loans that were left in investors’ portfolios were likely already in default before the September sale but were ineligible for purchase. A loan may be ineligible for a debt sale for a few reasons, such as if it’s held by a vulnerable customer or someone in a bankruptcy agreement. In these instances, the chance of making recoveries is significantly reduced. As we paid face value on loans that were already in arrears, this should more than make up for any money that may have come through in recoveries from loans that had already defaulted.

What's happening with my investor bonus?

For investors who receive the early adopter bonus, here’s what to expect for December 2021 and January 2022. We usually calculate investor bonuses based on your invested balance on the 27th of the month. Given we completed the first stage of purchasing investors’ loans before that date in December, we decided to honour the bonus based on your investment as of 1st December, before any loans were sold. This was applied on 17 December and appeared as a ‘goodwill payment’ in your statement. We completed the purchase of the remaining loans on 14 January 2022, and therefore no bonus will be paid from January onwards.

How was the price of my loans be calculated?

All of your loans were acquired at face value, including performing loans, loans in arrears and defaulted loans.

What’s changing with my investment?

After lots of deliberation, we decided to close the peer-to-peer (P2P) investing side of our business. To make this as smooth as possible for our investors, Zopa Bank bought the entire P2P loan portfolio at face value, so investors received their investment balance back in full. The purchase completed on 14 January 2022.

When did the purchase of my loans complete?

The purchase of loans started in December, taking place in stages and completing on 14 January 2022.

Why did you stop P2P investments?

Sadly, over the last few years, customer trust in P2P investing was damaged by a small number of businesses whose approach led to material losses for customers investing in those platforms. Linked to this, the changing regulation in the sector made it challenging to grow our P2P business while remaining commercially viable. We therefore decided to fully focus on Zopa Bank. We deliberated over a number of options for how to close the P2P side of our business and we believe the sale of your portfolio in full to Zopa was the best outcome for our customers. This locked in the returns you’d already earned and ensured all your funds were available to withdraw from your holding account on 14 January 2022. We want to say a massive thank you to all of you joined us on this journey and we hope you’ll continue as a Zopa customer into the future.

How do I transfer my ISA to a new provider?

In order to retain the tax-free treatment of any ISA funds deposited in previous tax-years (2020/21 and earlier), you’ll need to initiate a transfer-in request with a new ISA provider who will then get in touch with Zopa on your behalf. If you withdraw the money to your own bank account, this could impact your tax-free allowance. To make your request, you’ll need your ISA reference number, which you can find in the ‘my details’ section of your Zopa account. Then, these are the steps you’ll need to follow: Wait for the amount you want to transfer out to build up in your holding account Complete an ISA transfer form from the new ISA provider The new ISA provider will contact us with your instruction We’ll transfer the money from your holding account to your new provider If you request a full transfer out, we’ll only be able to start processing this when all your loans have been purchased. This means there may be some delays in processing your transfer out if you request it before the purchase is complete For funds deposited in the 2021/22 tax year, Zopa’s flexible ISA allowance means that as well as requesting an ISA transfer, you could also choose to withdraw these funds directly from the platform and use them to fund an ISA as long as this is deposited before 6 April 2022. While ISA transfer requests should be handled online from start to finish, if your new provider asks for our address it is: Zopa, 1st Floor, 47-49 Cottons Centre, Tooley Street, London, SE1 2QG In some instances, your new provider might also ask for Zopa's account number and sort code. These are as follows: Sort code: 16-00-30 Account number: 10212420

Where can I find my annual income statement?

To find a downloadable, PDF version of your annual statement or tax year statements, all you need to do is follow these steps if you're on a desktop computer: Login to your account Open your investment Scroll down to the performance section (underneath your investment breakdown) Click 'statements' You can then use the dropdown menu highlighted below to toggle between different statements. Just select the one you want and then hit the ‘Download statement (PDF)’ button If you're trying to do this on a mobile device, the steps are ever so slightly differnet. Here's what you need to do: Login to your account Open your investment Scroll down to just above the Performance section You'll see a small box titled 'performance', highlighted in the image below. Tap this and you'll see a list of options. Select 'statements' and from here you can use the dropdown menu to toggle between different statements. Just select the one you want and then hit the ‘Download statement (PDF)’ button If you're looking to close your Zopa investment, you can download your statements as part of that process. Check out this FAQ for more details.

How do I close my Zopa account?

We can close your Zopa account, as long as you don’t have an active Zopa loan, credit card, fixed term savings account or investment. If this is the case and you want to close your Zopa account, please contact us to let us know. You'll need to provide the following verification details: Your full name Your date of birth Your email address Your address and postcode Once we’ve closed your account, we’ll send you an email to confirm.

How do I close my investment account?

We’ve made it simple for customers to close their Zopa investments and ISAs. All you need to do is: Log in to Zopa Open the investment or ISA you want to close Make sure your account balance is £0 Underneath your investment summary, you’ll see the option to close your investment account Hit ‘get started’ and you’ll be able to download any statements you need before closing your investment or ISA Please be aware, this process only closes your investment or ISA – not your Zopa account. Your Zopa log in details and marketing preferences won’t be affected. Also, if you have another Zopa product, like a Fixed Term Savings account, this won’t be impacted either. If you do want to close your Zopa account completely, check out this FAQ.

How do I find my ISA reference number?

When requesting to transfer your ISA to a new provider, you’ll need your ISA reference number. Here’s how to find this: Log into your Zopa account Click your name in the top right-hand corner and select ‘my details’ Scroll down and you’ll see your ISA reference number

Can I get an update on a transfer out that I already requested?

If you’ve requested a full transfer out, we’ll wait until all your funds are available as cash in your holding account and you have no open loans available before processing your request. If you’re waiting for the purchase of your loans by Zopa to complete, this will be done no later than 31 January 2022. If you’ve requested a partial transfer out and it’s been more than 30 days since the funds were available as cash in your holding account, please send us an email to investorhelp@zopa.com.

How do I re-validate my bank details?

For customers who registered their bank account with us before 2018, we need you to re-add your details so that we can validate them. The validation process means we can confirm that the bank account you withdraw to, really belongs to you. Here’s how you do this: Login to Zopa Open your investment Hit the ‘Access money’ button Select ‘Withdraw from holding account’ If you need to re-validate, you’ll see a red banner. Click the ‘Verify bank details’ button If you have no bank details registered, you’ll be prompted to enter them so we can verify your account. If you have bank accounts linked to your account that we haven’t been able to verify, you’ll have the option to upload a bank statement. Just hit the ‘Upload statement’ button and you’ll be taken to our document upload screen We’ll need a full bank statement dated within the last 3 months with transactions showing your name, account number and sort code. This can be a PDF, a scan, or a clear photograph taken with your phone. Please note, it can take up to three working days to verify your documents. The following are not valid submissions: Images of bank cards & cheque books Screen shots from banking app or internet banking Photographs of computer screens showing internet banking Account balances or Account summary pages

How do I turn off my automatic withdrawal?

If you want to turn off your automatic withdrawal, simply follow these steps: Login to your Zopa account Open your investment Hit the ‘access money’ button Select the ‘withdraw from holding account’ option Click ‘amend’ on the automatic withdrawal banner Hit remove this automation.

Does the change to P2P affect my fixed term savings account?

No, this won't affect your savings account in any way. Your interest rate and term of your fixed term savings remain exactly the same.

I'm locked out of my account - what do I do?

It happens! We'll get you back in. Typed the wrong password too many times? Please contact us; we’ll ask a few questions to make absolutely sure you're you, and then we can unlock your account. Forgotten your password? To reset it, go to our login page and hit the "forgot password" link. We’ll ask you to enter the email address you use with Zopa, so we can email you a reset link. Forgotten your security questions? (investors only) Please contact us so we can help you reset them.

Is it possible to withdraw money from the queue?

Yes, you certainly can. It’s all managed from your investor dashboard in four simple steps: Log in to your account and open your investment Once in, scroll down to the 'Investment breakdown' -- or 'Invested in' section if you're on mobile' -- and hit the ‘manage’ button on the investment you want to update On the manage page, scroll down to the 'being matched' section. If you have any money waiting to be matched, you can move this to your holding account without paying any fees by pressing the 'stop funds being matched' button, and then hitting ‘continue’ The money from the queue will then be directed to your holding account and is available to withdraw

Have the Zopa Principles changed now you’re a bank?

When we launched our bank we chose to break out the Zopa Principles in a simpler way. Originally, the Zopa Principles, which are like our terms and conditions, only needed to apply to peer-to-peer investments and loans. However, after we launched our bank, we were able to offer new things like fixed terms savings and credit cards. To make things simpler for all of our customers, we broke out all the important information for investors into dedicated Investor Principles, with a separate Terms of Use for everything else. So, any provisions that are relevant to all of the products that we offer will be found in the Zopa Terms of Use. Points that apply only to peer-to-peer investments will be found in the Investor Principles. As we have done in the past, we’ll update you about relevant changes to these by email. This means, if you previously signed up to the Zopa Principles: If you are investor, the Terms of Use and the Investor Principles will apply to youIf you are a borrower, the Terms of Use will apply to you in addition to your loan contract.

Can I transfer my money to a Zopa savings account?

While you can’t transfer your Zopa investment funds directly to a Zopa savings account, you can withdraw money to your nominated bank account and then deposit it into a Zopa savings account. If you need help withdrawing your funds to your bank account, check out this FAQ. If you need help funding your savings account, check out this FAQ.

How does the purchase of my loans affect my Zopa ISA?

Your Zopa ISA loans will be purchased as part of the retail portfolio sale. But don’t worry, this won’t affect your ISA allowance and the funds from the sale will be directed to your holding account, so will remain in the tax-free wrapper. Until the loans are bought, you’ll continue to receive repayments on your loans, including the tax-free interest you usually get. Once all your loans have been purchased, you can initiate a transfer out with another ISA provider, so you can keep the ISA tax-free wrapper. If you want to learn more about transfer outs, check out our FAQ.

Are there any fees associated with peer-to-peer investments at Zopa?

Loan servicing fee We apply a loan servicing fee to each loan contract, which is deducted directly from each borrower repayment before the principal and interest is passed on to investors. The cost of the loan servicing fee may vary between investment products. A loan servicing fee is: A monthly fee, calculated using the Zopa Servicing Rate under the Loan Contract to cover the cost of administering Loan Contracts and which may include a Safeguard Contribution (to the extent that the full amount for the Safeguard Contribution was not included in the Borrowing Fee) 1% loan sale fee We charge a 1% administration fee when selling loan in Classic, Core, and Plus. This is applied to the proceeds from successful loan sales, and deducted from the final amount before being put into your holding account. We will always display an estimate of the 1% loan sale fee cost before you confirm your loan sale. However, this is an estimate, and may change (for example if we can’t sell the full amount you have requested). Market rate adjustment In the event you wish to cash out any Market Loan before it is repaid by selling it to another investor, there may be a market rate adjustment. This means you may not receive the full value of outstanding capital of your loan if it has a lower projected return than an equivalent new loan today. Example: You may try to sell a loan with £10 of outstanding capital. If the projected return for a similar new loan today is the same as your loan and the borrower has not missed a repayment, the buying investor will pay you £10. If the projected return for a similar new loan today is higher than your loan and the borrower has been inconsistent with repayments then an appropriate market rate adjustment is made and the buying investor may pay you £9.80. Any outstanding capital deducted from the buying investor’s purchase price represents the additional projected return they would expect to earn if they had acquired an equivalent new loan today. Any market rate adjustments consider interest rate changes and how well your loans have been performing to date. We regularly update our Investor Principles.

Can I transfer my ISA to more than one new ISA manager?

Yes, once your funds are held as cash in your Zopa holding account, you can split it out across multiple ISAs. You’ll just need to complete a transfer in request with each individual provider that you wish to transfer your ISA to.

How long will it take to transfer my ISA?

Once funds are held as cash in your investor holding account, we normally aim to complete ISA transfer out requests within 30 days. However, due to the volume of requests we expect over the coming weeks, things may take longer than normal.

What type of ISAs can I transfer my Zopa holdings into?

Once the sale of your loans in complete and your funds are held as cash in your holding account, you’ll be able to transfer into a cash ISA, a stocks and shares ISA or another Innovative Finance ISA. However, you should always check with your new provider whether they accept transfers from Innovative Finance ISAs before you make your request.

Why do you need to validate my bank details?

To protect you from fraud, we need to validate your bank details, both when you initially sign up to invest with Zopa and if you ever change your nominated bank account with us. We will ask for a full bank statement (dated within the last 3 months) with transactions showing your name, account number and sort code. This can be a PDF, a scan, or a clear photograph taken with your phone. The following are not valid submissions: Images of bank cards & cheque books Screen shots from banking app or internet banking Photographs of computer screens showing internet banking Account balances or Account summary pages

How do I set up an automatic withdrawal?

Automatic withdrawals are the simple way for you to send money from your Zopa holding account to your bank account, without having to log in and go through the manual process. To set one up, simply follow these steps: Login to your Zopa account Open the investment you want to set up an automatic withdrawal for Click ‘access money’ Select ‘Withdraw from holding account’ Click the ‘Set up and automatic withdrawal’ option Choose your trigger amount and the account you want to send money to Hit ‘save changes’ Once this is done, every time your holding account reaches your trigger amount, we’ll automatically send all the money from your holding account to your bank account the following morning. Please note, the payment could take up to three working days to reach your bank account and the amount you receive may be slightly above your trigger amount if repayments made by borrowers lift you above that threshold ISA investors should not use this approach if they wish to retain their ISA investment in a tax-free wrapper.

What does funding destination mean?

Any new funds that you invest with us will be applied to the Zopa product which is labelled as your 'funding destination'. This goes for both new money transferred in from your bank and money invested from your Zopa holding account. This is what it'll look like in your account. To update your funding destination: Log into your Zopa account and open your investment Hit the 'invest money' button, which you'll find near the top of your investment summary After you've clicked this, you'll be able to select which investment you want as your funding destination Press 'continue' to confirm the change It's important to note, your reinvestment settings for loan repayments are a separate thing. You can manage these by clicking the 'manage' button in your investment breakdown section.

When should I request to transfer my ISA?

Waiting for the sale of your loans to complete could help make the ISA transfer out process smoother for you. Once Zopa has bought back your entire portfolio, you’ll only need to request one full transfer out and all your funds will be moved over to your new ISA provider. If you request a full transfer out before the purchase of your loans is complete, we’ll only be able to process this once all your loans are sold. This may lead to some delays between you requesting your transfer out and it being fulfilled. We can process partial transfer outs as we receive them, if funds are available as cash in your holding account. However, you’ll need to make multiple partial transfer out requests if you want to retain the tax-free wrapper for the full amount in your Zopa ISA, so it may be simpler to wait for the sale of your loans to complete and do everything in one.

Do I need to declare my ISA earnings to HMRC?

You don’t need to declare any ISA interest, income or capital gains as the ISA Manager does this for you.

If a loan defaults in this tax year, but isn’t recovered until next tax year, does that recovery count towards my annual allowance?

No, it doesn't. If a loan defaults in one tax year but is recovered in another, it simply adds back in to your IFISA balance. The only exception is if you close your IFISA or transfer it to another provider. Then we'll need to pay the money into a non-ISA account so those funds will lose their ISA status.

How do I unsubscribe from emails?

An inbox tidy-up. Good idea. To unsubscribe from marketing emails: sign into your Zopa account, head to your personal details, edit your contact preferences, and remember to save your changes. Or just click the "unsubscribe" link in the footer of one of our marketing emails. You'll still continue to get service emails and legal updates from us, so we can keep you up to speed on the important stuff.

What happens to my investment if Zopa collapses?

We hope it never happens, but it's sensible to have a plan in place. If the worst happens, a third-party would step in and continue to run the loans you're invested in. They get paid from the loan servicing fee, so your investment runs as normal. We have no claim over your money, as your loan contract is between you and the borrower. So while you won't be able to automatically reinvest or buy any new loans, your repayments of capital and interest will continue as normal each month until the loan matures.

How safe is my money?

As with any lending, there are some risks, the biggest being that a borrower doesn't repay. Zopa has the following steps in place to keep this risk to a minimum: Everyone who wants to borrow is identity checked, credit checked and risk assessed for their loan by our experienced team Your money is spread across a number of borrowers to diversify your risk A collections agency chases any missed payments on your behalf As a sensible lending platform we have contingency plans designed to protect you the in the event that Zopa was to cease trading. Your money is lent directly to borrowers, meaning that your contract is with each borrower and is not part of Zopa's assets. Any money held in Zopa and not lent out is in a segregated account, meaning your money does not form part of Zopa's assets.

How will I know the returns of each of my products?

For Core and Plus investors, when you log into your account and open your investment, you can scroll down to the 'Performance' section to see a summary of your earnings. As Zopa Classic and Access are legacy products which have been retired for some time, we aren't able to show a performance breakdown in the same way that we do for Core and Plus. For more information about how your returns are calculated, go to the "How are my returns calculated?" FAQ.

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Investments

Find answers to our most frequently asked questions.

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Changes to P2P investments

How can I access my money from the new lender products?
Why can't I reinvest into Access or Classic? 
How do repayments work?
How long can I lend my money out for?
Why can’t I add new funds to my investment?
How do I update my reinvestment settings?
How much will I lend to each borrower?
What happens if I stop a loan sale?
Can I make money available without selling loans?
Can I still fall outside of my personal projected range?
How can I see what I have earned?
Is Zopa accepting new ISA transfer ins?
Is the Zopa ISA flexible?
How do I access my money by selling loans?
I want to sell some loans - which ones are eligible?
Could I have opted out of the sale?
Which of my loans were sold? 
What happened to my defaulted loans?
What's happening with my investor bonus?
How was the price of my loans be calculated?   
What’s changing with my investment?
When did the purchase of my loans complete?
Why did you stop P2P investments?
How do I transfer my ISA to a new provider?
Where can I find my annual income statement?
How do I close my Zopa account?
How do I close my investment account?
How do I find my ISA reference number?
Can I get an update on a transfer out that I already requested?
How do I re-validate my bank details? 
How do I turn off my automatic withdrawal?
Does the change to P2P affect my fixed term savings account?
I'm locked out of my account - what do I do?
Is it possible to withdraw money from the queue?
Have the Zopa Principles changed now you’re a bank?
Can I transfer my money to a Zopa savings account?
How does the purchase of my loans affect my Zopa ISA?  
Are there any fees associated with peer-to-peer investments at Zopa?
Can I transfer my ISA to more than one new ISA manager?
How long will it take to transfer my ISA?
What type of ISAs can I transfer my Zopa holdings into?
Why do you need to validate my bank details?
How do I set up an automatic withdrawal?
What does funding destination mean?
When should I request to transfer my ISA?
Do I need to declare my ISA earnings to HMRC?
If a loan defaults in this tax year, but isn’t recovered until next tax year, does that recovery count towards my annual allowance?
How do I unsubscribe from emails?
What happens to my investment if Zopa collapses?
How safe is my money?
How will I know the returns of each of my products?
When is a loan in default?
My Zopa Total is down by a penny – why?
Can I see what my monthly repayments will be?
What are secured car loans?
What do HMRC say about what I need to declare?
What is Zopa's data protection policy?
Why don’t my product and holding account totals add up to my Zopa Total?
I've changed banks - how can I update my details with Zopa?
About Zopa Safeguard
What is the difference between Core and Plus?
Why do I need a verified bank account? 
Where can I find my national insurance number?
Why do you need my national insurance number?
Do I have to pay tax on the money I earn by lending?
I'm an investor, why is there a Zopa soft search on my credit file?
How is the average interest rate calculated?
Why do I need to re-validate my bank details?
How are my returns calculated?
What is an automatic withdrawal?
Why do I need to set up SMS two-factor authentication?
How do I set up SMS two-factor authentication?
Can I set up Power of Attorney on a Zopa account?
How do I withdraw money from my Zopa holding account?
What do the terms in my loan book mean?
What happens in the event of my death?
Why is my money going to holding?

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