What’s a Promise to Pay?

Updated 6 months ago

If you’re not able to pay right now, but know a date within the next 30 days when you’ll be able to clear your full arrears balance, you can get in touch and request to set up a Promise to Pay. Important things to note:

  • You need to make sure you’ll be able to keep up with your normal repayments alongside your Promise to Pay
  • Any payments missed after setting up a Promise to Pay will be reported to credit reference agencies
  • We won’t chase or send any payment reminders unless you miss your Promise to Pay deadline

Was this helpful?

Need to get in touch?

Our team of helpful humans are on hand.

Contact us