What’s a Promise to Pay?

When you're in arrears, it's always best to get back on track as soon as possible. If you’re not able to pay right now, but know a date within the next 30 days when you’ll be able to clear your full arrears balance, you can get in touch and request to set up a Promise to Pay.

Setting up a Promise to Pay will give you a clear path towards clearing your arrears. Once you have one in place, we'll know that we don't need to contact you regarding your arrears or chasing you for a payment.

Important things to note:

• You need to make sure you’ll be able to keep up with your normal repayments alongside your Promise to Pay.

• Even with a Promise to Pay in place, any missed payments will still be reported to credit reference agencies.

• We won’t chase or send any payment reminders unless you miss your Promise to Pay deadline.

How do I make the payment for my Promise to Pay?

You can make payments online or using the Zopa app. Just head to your loan or credit card dashboard, hit the 'make a payment' button and follow the steps.

What happens if I can't make my Promise to Pay?

If you don't think you'll be able to make your payment, please get in touch as soon as possible. Our dedicated team will work with you to find a solution.