If you’re not able to pay right now, but know a date within the next 30 days when you’ll be able to clear your full arrears balance, you can get in touch and request to set up a Promise to Pay. Important things to note:

• You need to make sure you’ll be able to keep up with your normal repayments alongside your Promise to Pay

• Any payments missed after setting up a Promise to Pay will be reported to credit reference agencies

• We won’t chase or send any payment reminders unless you miss your Promise to Pay deadline