What happens if I don't recognise a transaction?

If you're unsure about a transaction on your statement, it could be because it's a:

• Merchant that trades under a different name.

• Recurring payment for an online service (perhaps you signed up to a free trial that's now ended).

• Small business that uses a portable card machine (the transaction might be displayed as the name of the machine rather than the company you bought from).

If you still don't recognise this transaction, please let us know so that we can investigate further.