Zopa LogoSkip to main contentSign in
  • Biscuit bank account
  • Help
chevron_left Help home

Bank account (Biscuit)

Find answers to our most frequently asked questions.

woman looking at biscuit account
Filter
keyboard_arrow_down
  • Top FAQs chevron_right
  • Applying for a Biscuit bank account chevron_right
  • Starting out chevron_right
  • Using your card chevron_right
  • Managing your bank account chevron_right
  • Google Pay chevron_right
  • Disputes and fraud chevron_right
  • Regular Saver chevron_right
  • Apple Pay chevron_right
  • Verifying your identity chevron_right
  • Payments chevron_right
  • All chevron_right

Using your card

  • What fees apply when withdrawing money abroad?
  • Can I use my card abroad?
  • How do I freeze and unfreeze my card?
  • What exchange rate is used when spending in foreign currencies?
  • How do I unblock my PIN?
  • I’ve lost my card, or someone’s stolen it, what should I do?
  • I need a new debit card, what should I do?
  • Why has my contactless transaction been declined?

Need to get in touch?

Our team of helpful humans are on hand.

Contact us
  • Car finance
  • Hire purchase (HP)
  • Personal contract purchase (PCP)
  • Car loans
  • Debt consolidation loans
  • Home improvement loans
  • Wedding loans
  • Credit cards
  • Smart Saver
  • Fixed Term Savings
  • About us
  • Our story
  • Meet the board
  • Meet the leadership team
  • Fintech pledge 2025
  • Annual reports and Pillar 3
  • Awards
  • Careers
  • Blog
  • Complaints
  • Press office
  • Peer-to-peer investments
  • Privacy notice
  • Cookie policy
  • Conflicts policy
  • Modern slavery
  • Terms of use
  • Investor principles Remuneration
  • Info for TPPS
  • Help
  • Sitemap

Zopa Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG.

© Zopa Bank Limited 2025 All rights reserved. 'Zopa' is a trademark of Zopa Bank Limited.

Zopa is a member of Cifas - the UK's leading anti-fraud association, and we are registered with the Office of the Information Commissioner (ZA275984).


Zopa Bank Logo
Apple App Store BadgeGoogle Play Store Badge
Linkedin LogoInstagram LogoTiktok LogoYoutube LogoTwitter logoFacebook