What if my income is different to what’s on my document?

If you need to verify your income another way, please contact us using the details below.

How can I get a bank statement?

The easiest way is by downloading a version through online banking or your bank’s mobile app. Some banks will post you a copy, though they may charge you a small fee. Give your bank a call if you’re having any issues. If you don’t use online banking and receive paper statements instead, you can also simply take a picture or scan of your statement. Make sure that you include all pages and that the photo(s) or scan(s) are clearly legible. We only need a statement from the bank account your salary is paid into.

How can I get a payslip?

Many employers provide payslips in an online portal – your employer will be able to help you with this. We can’t accept screenshots, so make sure you save and upload the original file. If you receive paper payslips, you can also simply take a picture or scan of your payslip. Make sure that you include all pages and that the photo(s) or scan(s) are clearly legible.

How long will you store my documents?

We’ll store your documents for as long as you have a relationship with us, e.g. you’ve applied to take out a loan with us or you’re an existing customer with us, and for a period of time after our relationship has ended e.g. you’ve closed your account. How long we’ll keep your documents for will depend on the nature of our relationship, the type of information and the purposes for which we hold it. You’ll find this information in this Privacy Notice here.

What happens to my documents once I’ve uploaded them?

We’ll store your documents securely and our underwriters will review them. This usually takes 2-3 days and we’ll let you know as soon as we’ve made a decision. If there’s a problem with your documents, we’ll get in touch to let you know why and to help you verify your details another way.

Why do I need to provide documents?

As a responsible lender, we take several things into account to help us decide if we can lend to you. We need to make sure you can afford to pay back what you borrow and we need to make sure that the information provided is accurate and belongs to the person that submitted it.

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What if my income is different to what’s on my document?
How can I get a bank statement?
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What happens to my documents once I’ve uploaded them?
Why do I need to provide documents?

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