My card/PIN is blocked, how do I unblock it?

Updated 2 weeks ago

If you enter your PIN incorrectly three times in a row, your credit card will be blocked and you won’t be able to use it.

Don’t worry though. If this happens to you, you can get your card working again using the ‘unblock PIN’ functionality in the app. Here’s how to do it:

  1. Open the Zopa app and click the Credit card tab, then go to Manage
  2. Click the banner saying "Your card is blocked" and follow the steps to unblock your card

Please note, in some instances, you may have to head to an ATM to fully unblock your card.

Free impartial financial advice is on hand

We’re not able to provide debt advice, but there are others who can. Organisations, such as PayPlan, give free, impartial and confidential advice and contacting them won’t impact your credit score.


0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.

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