My account is blocked, how do I unblock it?
Updated 4 months ago
If your account has been blocked because you’ve entered your PIN incorrectly too many times, you’ll need to head over to the Zopa app to unblock it.
Open the Zopa app and click the credit card tab. Then click ‘My account’ then ‘My card’ and ‘Unblock card’.
Call us020 7580 6060
Our helpful agents are on hand to support you.
We’re here Monday to Friday 8am - 8pm and Saturday and Sunday 9am - 5:30pm
Free impartial financial advice is on hand
There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.
National Debtline0800 808 4000
Monday to Friday 9am-8pm.
Stepchange0800 138 1111
Monday to Friday 8am-8pm or Saturday 8am-4pm.
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