My account is blocked, how do I unblock it?

Updated 6 months ago

If you enter your PIN incorrectly three times in a row, your Credit Card will be blocked and you won’t be able to use it.

Don’t worry though. If this happens to you, you can get your card working again using the ‘unblock PIN’ functionality in the app. Here’s how to do it:

  1. Open the Zopa app and click the Credit Card tab, then go to My account
  2. Once there, click My Card
  3. Hit Unblock card then click start whenever you’re ready
  4. We’ll send you a verification code by SMS which you’ll need to enter
  5. Finally, we’ll just need you to enter your current PIN. If you’ve forgotten your PIN, here’s what you need to do to view it
  6. You’re all done, and can use your card again as normal

Free impartial financial advice is on hand

There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.

PayPlan
0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.

StepChange
0800 138 1111

Monday to Friday 8am-8pm or Saturday 8am-4pm.

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