My account is blocked, how do I unblock it?

Updated a week ago

If your account has been blocked because you’ve entered your PIN incorrectly too many times, you’ll need to head over to the Zopa app to unblock it.

Open the Zopa app and click the credit card tab. Then click ‘My account’ then ‘My card’ and ‘Unblock card’.

Free impartial financial advice is on hand

There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.

National Debtline
0800 808 4000

Monday to Friday 9am-8pm.

Stepchange
0800 138 1111

Monday to Friday 8am-8pm or Saturday 8am-4pm.

Was this helpful?