As a responsible lender we must accurately reflect the status of your account and report this to the credit reference agencies, this includes reporting missed payments and reduced payment plans.
Missed payments on your credit file can make it more difficult to obtain credit in future.
If you can't find the best solution to your missed payment online then our team is happy to help.
Free impartial financial advice is on hand
We’re not able to provide debt advice, but there are others who can. Organisations, such as PayPlan, give free, impartial and confidential advice and contacting them won’t impact your credit score.
PayPlan
0800 280 2816Monday to Friday 8am-8pm or Saturday 9am-3pm.
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