As a responsible lender we must accurately reflect the status of your account and report this to the credit reference agencies, this includes reporting missed payments and reduced payment plans.

Missed payments on your credit file can make it more difficult to obtain credit in future.

If you can't find the best solution to your missed payment online then our team is happy to help.

Call us

020 3770 5960

Our helpful agents are on hand to support you.

We're here Monday to Friday 8am-8pm

Free impartial financial advice is on hand

We’re not able to provide debt advice, but there are others who can. Organisations, such as PayPlan, give free, impartial and confidential advice and contacting them won’t impact your credit score.


0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.

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