Will missing a payment impact my credit file?

Updated 8 months ago

As a responsible lender we must accurately reflect the status of your account and report this to the credit reference agencies, this includes reporting missed payments and reduced payment plans.

Missed payments on your credit file can make it more difficult to obtain credit in future.

If you can't find the best solution to your missed payment online then our team is happy to help.

Free impartial financial advice is on hand

There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.

PayPlan

0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.

StepChange

0800 138 1111

Monday to Friday 8am-8pm or Saturday 8am-4pm.

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