I've missed a payment, what happens if I don't get in touch?

Updated 7 months ago

When it comes to finances, the sooner you begin to tackle the problem, the easier it will be to take control.

You can see your repayment options online here or you can contact us.

Missed payments can stay on your credit file for up to six years and could impact your ability to obtain credit in future. The sooner you get in touch, the more options we have available to help get you back on track.

Free impartial financial advice is on hand

There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.


0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.


0800 138 1111

Monday to Friday 8am-8pm or Saturday 8am-4pm.

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