I've missed a payment, what happens if I don't get in touch?
Updated 7 months ago
When it comes to finances, the sooner you begin to tackle the problem, the easier it will be to take control.
You can see your repayment options online here or you can contact us.
Missed payments can stay on your credit file for up to six years and could impact your ability to obtain credit in future. The sooner you get in touch, the more options we have available to help get you back on track.
Call us020 3770 5960
Our helpful agents are on hand to support you.
We're here Monday to Friday 8am-8pm
We aim to answer in 2 days.
Free impartial financial advice is on hand
There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.
PayPlan0800 280 2816
Monday to Friday 8am-8pm or Saturday 9am-3pm.
StepChange0800 138 1111
Monday to Friday 8am-8pm or Saturday 8am-4pm.
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