Skip to main content

Biscuit bank account
Loans
- Personal loan
Credit cards
- Credit card
Car finance
Tools
- Borrowing Power
Save
About
Help
Partnerships

Biscuit bank account
Help

chevron_left Help home

Fraud

Find answers to our most frequently asked questions.

Woman looking thoughtfully at computer screen

Woman looking thoughtfully at computer screen

Filter

keyboard_arrow_down

Top FAQs chevron_right
Fraud related questions chevron_right
All chevron_right

Top FAQs

What is a scam?
What is fraud?
What should I do if I think I've been a victim of fraud?
What should I do if I haven't received what I paid for?
What happens if I don't recognise a transaction?

Man on a computer with a headset smiling

Need to get in touch?

Our team of helpful humans are on hand.

Car finance
Hire purchase (HP)
Personal contract purchase (PCP)
Car loans
Debt consolidation loans
Home improvement loans
Wedding loans
Credit cards
Smart Saver
Fixed Term Savings

About us
Our story
Meet the board
Meet the leadership team
Fintech pledge 2025
Annual reports and Pillar 3
Awards
Careers
Blog
Complaints
Press office
Peer-to-peer investments

Privacy notice
Cookie policy
Conflicts policy
Modern slavery
Terms of use
Investor principles Remuneration
Info for TPPS

Help
Sitemap

Zopa Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG.

© Zopa Bank Limited 2025 All rights reserved. 'Zopa' is a trademark of Zopa Bank Limited.

Zopa is a member of Cifas - the UK's leading anti-fraud association, and we are registered with the Office of the Information Commissioner (ZA275984).