How can we help?
Our team of helpful humans are on hand. They live by the Treating Customers Fairly guidelines.
Our help centre has the answers to our most asked questions.
View FAQsStill can’t find what you’re looking for?
Our team are here to help 6 days a week, excluding bank holidays.
If you're having trouble logging into the Zopa app, click here.
If you have a Zopa bank account, head here for our contact details.
Are you an investor? Email us at investorhelp@zopa.com.
Other ways to contact us
We're here to talk if you need us. Monday to Friday 9am–6pm Saturday 9am–5:30pm
This is for urgent bank account issues only. If it's not an emergency, please get in touch during our normal hours.
Learn more about our emergency phone line here. If your card has been lost or stolen, you can freeze it in the app.
Worried about loan repayments?
If something has changed and you’re worried about your Zopa loan repayments, the best thing you can do is to talk to us. Our dedicated Repayments team are here to help.
Call us on 020 3770 5960
Or, start a chat with us using the button above
We're here Monday to Friday 8am–8pm.
Complaints
If you want to see our complaints data or how to make a complaint, click below.
Go to our complaints page