Struggling to make payments?

Updated 8 months ago

If you've already missed or think you’ll miss a payment for your loan, then click hereto find the best solution for you online.

Or you can get in touch with one of our repayment specialists to see how we can help. There are also dedicated charities that can provide practical help and debt advice.

Free impartial financial advice is on hand

There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.


0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.


0800 138 1111

Monday to Friday 8am-8pm or Saturday 8am-4pm.

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