I haven't received my order. What should I do?

First, you should try to contact the merchant directly to resolve the issue. If this doesn’t work, you can dispute the transaction in the app. To do this: 

1. Tap on the relevant transaction and select ‘I need help with this payment’. 

2. Click ‘I have an issue with the merchant’, followed by ‘Start a dispute’.  

3. Then select ‘Delivery’. 

Once you’ve submitted a dispute, we’ll contact you with an update within 1–3 working days.