Zopa Cookie Policy

Our Cookie Policy forms part of our Privacy Policy.

Zopa uses cookies to improve the performance of the Lending Platform and give you a better experience. This Cookie Policy explains what types of cookie we use, why, and how to identify and delete them.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our web site or the Lending Platform.

What are cookies?

Cookies are small text files, which are stored on your computer, mobile or tablet when you visit websites. The cookies we use can't harm your computer and we don't ever store sensitive data, such as bank details, in cookies.

Cookies serve many functions but in general cookies on the Lending Platform are used to:

  1. recognise you next time you visit so we can provide you with relevant information about Zopa
  2. identify errors or poor performance of the Lending Platform.

What cookies does Zopa use?

1. Essential cookies

Some cookies are essential for the operation of the Lending Platform. These cookies allow us to keep you signed in so you can move through the various parts of the system without having to continually enter your details. Without them, users would not be able to sign in. These cookies don't gather any information about you that could be used for marketing or remembering where you have been on the internet.

Zopa's Essential Cookies look like this:

Cookie
ASP.NET_SessionId
.ZOPA
_.ZOPA
ZopaMarketsTabs
mail

2. Performance Cookies

'Performance' cookies collect information about how you use the Lending Platform e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how the Lending Platform works, understand what interests our users and measure how effective our advertising is. Some of the performance cookies we use are issued as part of services provided by selected third parties, like Google Analytics.

Performance Cookies on Zopa look like this:

Zopa Cookies:

Cookie
ZopaAffiliate-v1.0
ZopaPromotionalId-v1.0
ZopaMemberTracker
zp_uid

3rd Party Cookies:

3rd Party Service Purpose
Google Google Analytics Anonymous tracking usage of the Lending Platform pages
Understanding which website pages are most popular
Understanding how effective our advertisements are
Doubleclick Understanding how effective our advertisements are
New Relic Monitoring and recording the performance of the Lending Platform

3. Functionality Cookies

'Functionality' cookies are used to provide services or to remember settings to improve your visit to the Lending Platform. They look like this.

Zopa Cookies:

Cookie Purpose
ZopaMarketsTabs Mail
acceptCookies Remembers your preference to hide the Cookie Policy message

3rd Party Cookies:

Cookie Purpose
Optimizely Understanding which website pages are most popular

4. Targeting Cookies

'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons for social network services.

Targeting Cookies are used to link to social network services like Facebook, which may subsequently use information about your visit to target advertising to you on other websites

Targeting cookies also provide advertising agencies with information on your visit so that they can present you with advertisements that you may be interested in. For example if you visited pages about saving, we want to show you a relevant message about lending rather than borrowing.

You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. Third parties manage all of these cookies, and you may alternatively use the third parties' own tools to prevent these cookies.

3rd Party Purpose
AddThis Social networking sharing buttons such as Facebook and Twitter
YouTube To serve YouTube videos on the Lending Platform
Doubleclick Understanding how effective our advertisements are using anonymous data on use of the Lending Platform to serve you relevant advertising on other sites
LoveMoney Understanding how effective our adverts are;
Google Understanding how effective our adverts are using anonymous data on use of the Lending Platform to serve you relevant advertising on other sites;

How to disable Cookies

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit aboutcookies.org or wikiHow - Clear your browser cookies which contain information on how to do this.