Contact us

Please view our FAQs for any questions you have about Zopa.
Alternatively, get in touch using our helpline or any of the details below.

Quick contact form

Customer services

Our customer services team are here to help Monday to Thursday (9am to 5:30pm), and Friday (9am to 5pm).

If you are looking to take out a loan, or already have a Zopa loan, please call 020 7580 6060. We can't take loan applications over the phone.

If you are looking to lend your money, or are already a Zopa lender, please call 020 7291 8331.

Calls may be monitored or recorded.

Alternatively, you can email us at contactus@zopa.com, or write to us at:

Zopa Ltd.
6th Floor
90 Fetter Lane
London
EC4A 1EN

Complaints procedure

If you want to make a formal complaint you can write to us either by email or post, using the contact details above. Please include brief details of your complaint and your account reference. We will acknowledge your complaint within one business day and investigate and send you an initial response. This should take no longer than five business days.

Our full complaints procedure is outlined in our Principles

You can also contact us or follow us on any of our official social media channels:
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Got a question?

Borrowers

Thinking of taking out a loan,
or already have a Zopa loan?

Email: contactus@zopa.com

Telephone: 020 7580 6060

Calls may be monitored or recorded. We can't take loan applications over the phone.

Lenders

Thinking of lending your money,
or are already a Zopa lender?

Email: contactus@zopa.com

Telephone: 020 7291 8331

Calls may be monitored or recorded.