Please view our FAQs for any questions you have about Zopa.
Alternatively, get in touch using our helpline or any of the details below.
Quick contact form
Our customer services team are here to help Monday to Friday (9am to 5:30pm). If you've got a question about Zopa or your account, give us a call via our helpline on 020 7580 6060. Calls may be monitored or recorded. Please note, we're unable to take loan applications over the phone.
Alternatively, you can email us at firstname.lastname@example.org, or write to us at:
90 Fetter Lane
If you want to make a formal complaint you can write to us either by email or post, using the contact details above. Please include brief details of your complaint and your account reference. We will acknowledge your complaint within one business day and investigate and send you an initial response. This should take no longer than five business days.
Our full complaints procedure is outlined in our Principles