Contact us

Please view our FAQs for any questions you have about Zopa.
Alternatively, get in touch using our helpline or any of the details below.

Quick contact form

Customer services

Our customer services team are here to help Monday to Friday (9am to 5:30pm). If you've got a question about Zopa or your account, give us a call via our helpline on 020 7580 6060. Calls may be monitored or recorded. Please note, we're unable to take loan applications over the phone.

Alternatively, you can email us at contactus@zopa.com, or write to us at:

Zopa Ltd.
6th Floor
90 Fetter Lane
London
EC4A 1EN

Complaints procedure

If you want to make a formal complaint you can write to us either by email or post, using the contact details above. Please include brief details of your complaint and your account reference. We will acknowledge your complaint within one business day and investigate and send you an initial response. This should take no longer than five business days.

Our full complaints procedure is outlined in our Principles

You can also contact us or follow us on any of our official social media channels:
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Got a question

Call us: 020 7580 6060
Email: contactus@zopa.com

Please note: Calls may be monitored or recorded.