Defaults are applied to accounts after a certain number of payments have been missed, or if you become insolvent. Credit card accounts are defaulted after 6 missed payments, loan accounts after 4 and for car finance accounts, it’s 3.

Default results in your contract being terminated, as the terms were not being met, and your full balance becoming due for repayment. If it looks like you might be heading for default, we’ll send you a notification 30 days before.

It’s important to note that defaults are visible on your credit file for six years and can make it harder to obtain credit in future. If you think you might default, it’s best to get in contact with us as soon as possible so we can work with you to find a solution.

Call us

020 3770 5960

Our helpful agents are on hand to support you.

We're here Monday to Friday 8am-8pm

Free impartial financial advice is on hand

We’re not able to provide debt advice, but there are others who can. Organisations, such as PayPlan, give free, impartial and confidential advice and contacting them won’t impact your credit score.


0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.

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