My situation has changed, what should I do?
Updated 3 months ago
If you can't afford your usual payment amount, there are things we can do to help. Your options depend on whether the changes to your financial situation are temporary or more long term.
Click here to find the best option for you online.
Otherwise our trained team are ready to talk through your options.
Call us020 3770 5960
Our helpful agents are on hand to support you.
We're here Monday to Friday 8am-8pm
We aim to answer in 2 days.
Free impartial financial advice is on hand
There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.
PayPlan0800 280 2816
Monday to Friday 8am-8pm or Saturday 9am-3pm.
StepChange0800 138 1111
Monday to Friday 8am-8pm or Saturday 8am-4pm.
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