My situation has changed, what should I do?

Updated 6 months ago

We know that sometimes your situation can change through no fault of your own, whether that’s due to an unexpected, unpredictable expense or the rising cost of living.

Whatever the reason, if you can't afford your usual payment amount, there are things we can do to help.

See your options

Your options may depend on whether the changes to your financial situation are temporary or more long term. Check out our FAQ to see what’s available to you.

Contact us

Or, if you want to chat through your options with someone, we’re here for you. Our trained team are ready to talk through your options.

Others who can help

We can’t provide debt advice, but there are organisations who can. They provide free and impartial support, and contacting them won’t impact your credit score.

PayPlan: Call 0800 280 2816, Monday to Friday 8am-8pm or Saturday 9am-3pm or request a call back from PayPlan.

StepChange: Call 0800 138 1111, Monday to Friday 8am-8pm or Saturday 8am-4pm.

Call us

020 3770 5960

Our helpful agents are on hand to support you.

We're here Monday to Friday 8am-8pm

Free impartial financial advice is on hand

We’re not able to provide debt advice, but there are others who can. Organisations, such as PayPlan, give free, impartial and confidential advice and contacting them won’t impact your credit score.

PayPlan

0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.

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