My situation has changed, what should I do?

Updated 3 months ago

If you can't afford your usual payment amount, there are things we can do to help. Your options depend on whether the changes to your financial situation are temporary or more long term.

Click here to find the best option for you online.

Otherwise our trained team are ready to talk through your options.

Free impartial financial advice is on hand

There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.


0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.


0800 138 1111

Monday to Friday 8am-8pm or Saturday 8am-4pm.

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