What happens when my account is put on hold?
Updated 1 month ago
If you’re not sure what option is best for you or need more time review your finances, we could place your account on a short hold.
Important things to note:
- We’ll need to report any missed payments during your hold to credit reference agencies
- The hold will be applied to all the Zopa credit products you have
Call us020 3770 5960
Our helpful agents are on hand to support you.
We're here Monday to Friday 8am-8pm
We aim to answer in 2 days.
Free impartial financial advice is on hand
There are not-for-profit organisations you can contact for financial advice. The two below are impartial, confidential and free.
PayPlan0800 280 2816
Monday to Friday 8am-8pm or Saturday 9am-3pm.
StepChange0800 138 1111
Monday to Friday 8am-8pm or Saturday 8am-4pm.
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