If we’re unable to take your Direct Debit amount on your repayment date, we’ll send you an email to make you aware and try again in 7 days. If things go through the second time around, we don’t report a missed payment to the credit reference agencies.

The re-try happens automatically, so there’s no need to get in touch with us unless you’re worried the second attempt won’t be successful or your situation has changed.

If you do want to talk, please contact us within two days of your normal repayment date.

Call us

020 3770 5960

Our helpful agents are on hand to support you.

We're here Monday to Friday 8am-8pm

Free impartial financial advice is on hand

We’re not able to provide debt advice, but there are others who can. Organisations, such as PayPlan, give free, impartial and confidential advice and contacting them won’t impact your credit score.


0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.

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