What should I do if I see a transaction I don't recognise?

Updated 3 months ago

If you notice a transaction on your credit card that you didn’t make or authorise, there are a few things you can do to prevent any further charges:

1. First things first, you can freeze your credit card in the app.

2. If you don't have your card, you can report it as lost or stolen. Here's how.

3. Lastly, you should report the transaction as fraudulent so that we can investigate further. You can do this by speaking to our customer services team.

Free impartial financial advice is on hand

We’re not able to provide debt advice, but there are others who can. Organisations, such as PayPlan, give free, impartial and confidential advice and contacting them won’t impact your credit score.

PayPlan

0800 280 2816

Monday to Friday 8am-8pm or Saturday 9am-3pm.

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