{"id":39687,"date":"2025-03-19T10:42:36","date_gmt":"2025-03-19T10:42:36","guid":{"rendered":"https:\/\/www.zopa.com\/retail-finance\/?p=39687"},"modified":"2025-04-03T05:05:02","modified_gmt":"2025-04-03T05:05:02","slug":"retail-finance-for-customers","status":"publish","type":"post","link":"https:\/\/www.zopa.com\/retail-finance\/blogs\/retail-finance-for-customers\/","title":{"rendered":"Does your Retail Finance journey inspire confidence?"},"content":{"rendered":"<p><span data-contrast=\"auto\">\u2018Home\u2019 as a concept is usually associated with security, familiarity, and a space that changes and grows to fit your needs. You update the d\u00e9cor, maybe add an extension, or give it a fresh coat of paint here and there. A home is always improving, and that\u2019s exactly how we approach our Retail Finance offering.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">At Zopa Bank, we don\u2019t just offer financial products; we want customers to feel as confident and comfortable using our services as they do in their own homes.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">A good\u00a0<a role=\"link\" href=\"https:\/\/dividebuy.co.uk\/retailers\/\">Retail Finance provider<\/a>\u00a0should always be refining processes to make things smoother and more effective for you and your customers. It\u2019s really important that every improvement services both of those groups in the short or long term.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">From an Operations perspective, tasks like helping complete a finance order, resolving payment issues or assisting with changing circumstances are all areas where if we can make enhancements, we will.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"auto\">Does your Retail Finance journey inspire confidence?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">When you partner with a Retail Finance provider, you (the merchant) become their customer. If they don\u2019t view the partnership through that lens, you\u2019ve got some thinking to do.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">If I were a merchant offering\u00a0<a role=\"link\" href=\"https:\/\/dividebuy.co.uk\/retailers\/\">finance options<\/a>, I\u2019d want to know for sure that the payment journey I was providing inspired confidence, built loyalty, and made customers want to come back for more.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">Your Retail Finance journey needs to engage your shoppers before, during, and after their purchase. It\u2019s not just about the transaction. It needs to create trust, convenience, and, obviously, a reason to shop again.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">For me, Retail Finance needs to be a two-way street, with a focus on collaborative relationships between merchants and service provider. Our definition of \u2018customer\u2019 is broader than most and includes both the merchant AND their shoppers.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">One thing that makes my job easier is that we don\u2019t believe only customer service teams should care about outcomes. At Zopa Bank, the entire business is geared towards constantly improving the experience for merchants and customers. It\u2019s everyone\u2019s responsibility, and every goal and project, whatever the department, has that focus at heart.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><span data-contrast=\"auto\">Retailers: Communication is everything<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/h2>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">If I could offer one key piece of advice to merchants looking to maximise their Retail Finance solution, it\u2019s this: communicate with your provider.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">Retail Finance has exploded in popularity and is becoming a core part of modern banking products. But with rapid growth comes challenges like new regulations, shifting product mixes and customer expectations.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">The financial landscape is bending to AI and automation like every other industry. This is great in many ways, but it will come with issues, and neither merchants nor service providers can tackle them in a vacuum.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">The best way to navigate these changes is by building a strong, transparent relationship with your\u00a0<a role=\"link\" href=\"https:\/\/dividebuy.co.uk\/retailers\/\">Retail Finance provider.<\/a>\u00a0Own mistakes together, tackle issues as partners, and shape the future of split payments collaboratively. Partnerships like these that work successfully will change the narrative around Retail Finance options \u2013 so you want to be leading that conversation.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your Sales and Finance teams both play a crucial role in Retail Finance, but are their objectives aligned?<\/p>\n","protected":false},"author":5,"featured_media":39694,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[60],"tags":[],"class_list":["post-39687","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-topicsspotlight"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Does your Retail Finance journey inspire confidence? 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