Turn off investing
When you turn off reinvesting, we'll put your repayments into your holding account. You can then withdraw them from there for free.
This is a good way to withdraw a small amount from your investment.
If you'd rather make a larger withdrawal or need money urgently, you have the option of selling some loans.
Remember to turn reinvesting back on after you've withdrawn the cash you need if you want your returns to continue earning interest.
Sell some loans
This option gives you access to larger amounts at once, but it comes with fees.
You can sell any loans that are up to date with repayments. We’ll find new investors for the loans you want to sell and we charge a 1% fee for this service. (This is because we need to put in a bit of legwork to find investors that can buy your loans.)
Once we’ve transferred your loan to a new investor, you can withdraw the capital.
You may also need to pay a market rate adjustment.
This depends on the current projected rates for new loans. The adjustment makes sure a new investor that buys a loan from you isn’t worse off than if they’d bought a new loan.
If they would be worse off, you’d need to pay the extra they would have expected to earn if they’d invested in the new loan.
See an example of How market rate adjustment works.
Remember, selling loans isn't immediate. We have 60,000 investors and this number’s growing. But there is always a small chance that the demand to buy loans isn’t there. If demand is low, you may not be able to access your money as fast as you’d like to.
We’re here to help
Monday to Thursday (8am to 8pm), and Friday (8am to 5pm).
Please note, we will be closed during the bank holiday between Friday 19th to
Monday 22nd April inclusive. We’ll be open again at 8am on Tuesday 23rd April.
When it comes to investing, it's best to be clear. So if you have a question, just ask. We'll be happy to help.
UK residents only. Calls may be monitored or recorded.