Uploading documents at Zopa

6 articles in this collection

Updated a month ago

What if my income is different to what’s on my document?

If you need to verify your income another way, please contact us using our Support...

Updated a month ago

How can I get a payslip?

Many employers provide payslips in an online portal – your employer will be able to help you with this. We can’t accept screenshots, so make sure you...

Updated a month ago

How can I get a bank statement?

The easiest way is by downloading a version through online banking or your bank’s mobile app. Some banks will post you a copy, though they may charge...

Updated a month ago

How long will you store my documents?

We’ll store your documents for as long as you have a relationship with us, e.g. you’ve applied to take out a loan with us or you’re an existing...

Updated a month ago

What happens to my documents once I’ve uploaded them?

We’ll store your documents securely and our underwriters will review them. This usually takes 2-3 days and we’ll let you know as soon as we’ve made a...

Updated a month ago

Why do I need to provide documents?

As a responsible lender, we take several things into account to help us decide if we can lend to you. We need to make sure you can afford to pay...

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